Gabriella Marcello

Gabriella Marcello Date of birth: 08/11/1995 Nationality: Italian - Gender Female (- Via Vittorio Veneto 131 , 28922, Verbania, Italy EDUCATION AND TRAINING 20/09/2010 – 15/06/2015 – Verbania, Italy CERTIFICATE IN TOURISM – IIS Ferrini Franzosini school 01/10/2016 – 24/07/2019 – Novara, Italy UNIVERSITY DEGREE IN TOURISM MANAGEMENT – Università del Piemonte Orientale ▪Knowledge of and skills necessary to know the economics and sociocultural effects of tourism. ▪ Ability to use the main IT tools for the promotion and organization of tourism ▪ A solid education in geography and economics ▪The main subjects are: Business economics, law, geography, art history, statistics, environmental analysis. WORK EXPERIENCE 01/03/2021 – CURRENT – Lisbona, Portugal CONTENT MODERATOR – TELEPERFORMANCE ◦ Review and moderate online content posted in a social media on the Italian market ◦ Ensure that all information uploaded by user folllow based on client's policies ◦ Provide and follow best practices used to better achieve client's KPI's; 22/01/2020 – 30/07/2020 – Margaret River, Australia FARM JOBS – VINEPOWER Australia 20/10/2019 – 20/12/2019 – Perth, Australia WAITRESS – NO MENU ▪ ▪ ▪ ▪ ▪ ▪ Provide fast and friendly service Serving customer Managing all guest request General cleaning including kitchen cleaning Ability to work in a fast environment and under pressure Functions and catering experience Australia 01/09/2018 – 10/01/2019 – Verbania, Italy TRAVEL AGENT – FAHRENHEIT VIAGGI S.R.L. ▪ ▪ ▪ ▪ ▪ ▪ ▪ Selling holidays packages and insurance Dealing with customer queries and complaints Customer service Use management Systems Use the different booking sites Understanding and meeting customers' needs Plan independent travel Italy 15/05/2016 – 15/09/2016 – Stresa, Italy RECEPTIONIST – HOTEL LA LOCANDA *** ▪ ▪ ▪ ▪ ▪ ▪ Fill in the differents documents Check in and check out of clients Be avaiable for any customer needs Data Analysis Social media management Customer service Italy 15/09/2015 – 01/05/2016 – Verbania, Italy SECRETARY – C.Q.S. NOVARESE ▪ ▪ ▪ ▪ ▪ Managing diaries and making appointments Answering the phone and handling correspondence Fill-in all the documents Using software programs such as Microsoft Office Drafting letters and other documents such as PowerPoint presentations Italy 01/06/2014 – 01/09/2014 – Verbania, Italy RECEPTIONIST – HOTEL SANT'ANNA *** Italy LANGUAGE SKILLS Mother tongue(s): ITALIAN DRIVING LICENCE Driving Licence: B ORGANISATIONAL SKILLS Organisational skills ▪ Good organization skills: planning and analyzing issue. ▪Listening, creative and teamwork skills. COMMUNICATION AND INTERPERSONAL SKILLS Communication and interpersonal skills ▪ Good communication skills and interaction with people limited to my professional experience ▪Languages: English, Spanish and basic French ▪Can do and positive attitude ▪Ability to work in stressful situations JOB-RELATED SKILLS Job-related skills ▪Knowledge of Microsoft applications and Office ▪Ability to use PowerPoint for presentations ▪ Social media management CERTIFICATIONS Certifications - RSA responsible service of alcohol Certificate