Gabriele Simonetti

Curriculum vitae PERSONAL INFORMATION Gabriele Simonetti Avenida Estados Unidos da America 16,- Lisbon (Portugal) (--Sex Male | Date of birth 01/07/1998 | Nationality Italian WORK EXPERIENCE 7 Jul 2015–10 Dec 2017 Bartender Rainbow 101 s.r.l. Bar Tattoo, Camaiore (Italy) Made experience with mixing the main alcoholic drinks; Warehouse management; Customer Care; 17 Jul 2017–8 Aug 2017 Tour Guide National Trust, Antony, Cornwall (United Kingdom) Tour Guiding, Social Network Management, Raffle tickets selling, Customer care. Improvement of my English language skills; Sales techniques ; Using my English with native people in a professional environment; 21 Oct 2017–1 Feb 2018 Buyer Butali S.P.A, Euronics, Viareggio (Italy) Refined my sales skills and techniques; Warehouse management; Made experience in a smartphones and cameras shop; Refined Customer care. 25 Apr 2018–25 Nov 2018 Administration department manager BeerOld, "Rainbow 101 S.r.l", Camaiore (Italy) Experience in managing an enterprise; Good knowledge in the "Food & Beverage" department; Customer Care; 18/4/19 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae Gabriele Simonetti Good "Beer Knowledge"; Basic accountant skills; 14 Jan 2019–Present Call centre agent Sitel, Lisbon (Portugal) -Customer Support -Managing several uncomfortable situations with soft skills -Use of both Italian and English languages applied in a professional way EDUCATION AND TRAINING 10 Sep 2012–30 Jun 2017 Diploma di Perito Commerciale indirizzo Informatico I.S.I Piaggia, Viareggio (Italy) Accountant and IT secondary school Diploma; PERSONAL SKILLS Mother tongue(s) Italian Foreign language(s) English French UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production C1 C1 C1 C1 C1 A2 B1 A2 A2 A2 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills ▪ Good communication skills because of my Bartender work experience ▪ Soft skills improved by working in a Customer Service environment ▪ Also improved skills in managing both calls and emails (inbound/outbound) Job-related skills ▪ Sales tecniques improved because of my work experience at Butali S.p.a (Euronics) and National Trust; ▪ Customer Care; Digital skills SELF-ASSESSMENT Information processing Communication Content creation Safety Problemsolving Independent user Proficient user Independent user Independent user Independent user Digital skills - Self-assessment grid 18/4/19 © European Union,- | http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Gabriele Simonetti -Buona padronanza del pacchetto office (Word, Power Point, Excel) Driving licence AM, B ADDITIONAL INFORMATION Trattamento dei dati personali 18/4/19 "In compliance with the Italian legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document." © European Union,- | http://europass.cedefop.europa.eu Page 3 / 3