Gabriela Torres Ardila

GA B R I E L A TO R R E S A R D I L A International Business And Business Administrator +81 - |-| Nagoya, Japan ABOUT ME As a dynamic International Business Professional and Santo Tomás University graduate, I bring a solid foundation in business administration to the table. Known for my initiative, responsibility, and sharp focus, I excel in adapting swiftly to diverse situations. My strong team collaboration skills are enhanced by a creative and strategic approach. I am eager to contribute to your team while gaining valuable cross-industry insights and experience. WORK EXPERIENCE Secretary | ANA ISABEL CAMARGO, TAX CONSULTANT | Bucaramanga | Jan 2017 ▪ Efficiently organized financial statements from diverse clients for accurate and timely tax review submissions. Bilingual customer support | ONELINK BPO | Medellín | Feb 2020 - Mar 2020 ▪ Deliver exceptional bilingual customer support to Fitbit users by efficiently managing high volumes of inbound messages. ▪ Drove positive user engagement and retention. ▪ Resolved customer issues swiftly and effectively Credits and collections associate -Order to cash | ACCENTURE - STANLEY, BLACK AND DECKER | Remote | Mar 2020 - Dec 2020 ▪ Managed a client portfolio, ensuring timely goal achievement and payment resolution. ▪ Prioritized and contacted clients to collect payments and gather feedback on past-due invoices. ▪ Monitored due dates to ensure seamless payments ▪ Resolved billing issues, optimizing payment processes Representative - Collections secretariat | DIAN DIRECCIÓN DE IMPUESTOS Y ADUANAS NACIONALES | Hybrid | Jan 2021 - Feb 2024 ▪ Reviewed tax refund requests remotely and on-site, analyzing financial data to determine approval eligibility. ▪ Issued administrative resolutions, ensuring compliance with tax regulations in a hybrid work environment. ▪ Examined multiple financial databases to verify company statements and track outstanding payments, working independently and collaboratively. ▪ Processed and issued debt certificates, coordinating with internal teams. EDUCATION Bachelor, Santo Tomás University, Bucaramanga | 2020 International Business Bachelor, Santo Tomás University, Bucaramanga | 2020 Business administration Specialization in International Business Management, Santo Tomás University | 2021 SKILLS Good work under pressure Quick learning abilities Good time management and self-motivation Database management Clear written and verbal communication Adaptability and problem-solving Asynchronous teamwork Customer service Event coordination Remote work coordination LANGUAGES English Spanish Japanese EXTRA-CURRICULAR ACTIVITIES Volunteer director | Unitated Nations Model-MUNT | Mar 2018 - Nov 2018 ▪ Led the volunteer department within MUNT, overseeing event planning and team coordination. ▪ Collaborated with AIESEC to organize and manage logistics for volunteer events, ensuring smooth execution. Proyect X-Culture member | X-Culture | Remote | Apr 2018 - Jun 2018 ▪ Collaborated with an international team to develop a high-quality business plan for the Nashville Area Chamber of Commerce. INTERNSHIP International commerce and purchase intern | Trefilados Inoxidables de México S.A. de C.V. | Tlaxcala | Jul 2019 - Dec 2019 ▪ Reviewed import and export documentation to ensure compliance with regulations. ▪ Verified invoice accuracy from customs agents, transport providers, and forwarders before processing payments. ▪ Developed and maintained a fixed asset database for accurate record-keeping.