Gabriela Maria Sandoval Salazar

I have 10 years of experience working in Customer Service. I'm an expert in providing excellent Customer Service to all English- Spanish speaking clients via phone calls, emails, and chat.

My skills are but not limited to:

• Customer support via phone calls, email, and chat

• Handling escalations

• Issuing refunds and replacements

• Quality assurance on tickets, emails and calls

• Managing a team

• Streamlining customer service processes for businesses

• Booking services

• Insurance

Types of businesses I have worked with:

• Call center

• Cellphone service provider

• Insurance agencies

• Cleaning Company

• Rebates Company.

My Super-VA Qualities:

1. Soft spoken, disciplined, diligent, result oriented, fast learner and patient.

2. Efficient in sorting out all kinds of service and products related complaints of customers instantly.

3. An excellent listener and communicator who knows how to express myself well both verbally and in writing.

4. Shows talent in identifying, improving, and simplifying complicated work processes through logical thinking.

5. Computer-literate covering the basic software skills and knows a range of applications.

6. Flexible team player who do well in environments in need of time management skills.

7. Possess research skills and takes initiative to learn something new that is related to the job.