Gabriela
Flores
116 e/40 y 41
La Plata, BA 1900
E-mail-Date of birth
Freelancer oriented to Customer Success with
2+ years of experience. Proven capacity to
resolve issues and establish rapport with clients
to guarantee customer satisfaction.
EXPERIENCE
Startek S.A, Honduras — Customer Service Agent
-
LinkedIn
https://www.linkedin.com/in/gabriela-flores6681a0119/
EDUCATION
Jul 2014 - Dec 2015
Unitec, Honduras — BA. Marketing &
International Business
- Trained 3 interns on office procedures and call
Feb 2013 - Dec 2015
handling.
- Contributed creating procedures to promote
Universidad Nacional de La Plata,
Argentina — BA. Audiovisual Arts
product features.
Feb 2017 - Present
- Identified tendencies on customers to provide a
better solution.
SKILLS
Partner Hero, Honduras — Associate
-Translation to Spanish
Jan 2016 - Dec 2016
-Communicative
- Coached 5 interns regarding customer success
procedures.
- Evaluated co-workers performance.
-Resourcefulness
-Time Management
LANGUAGES
- Contributed to creation of processes to improve
call handling.
English, Spanish
Freelancer, Argentina
PROJECTS
Mar 2017 - Present
- Working with several companies on Customer
Success.
- Data Analyst.
A Story — Photography
Series of photographs that document a
journey of a person's mind-openness.
