Gabriela Caceres

Gabriela Alejandra Cáceres Calix-- Profile Skills Versatile professional with a proven track record in customer service, civil engineering, and data entry. Adept at delivering exceptional customer experiences as a Customer Service Representative, demonstrating strong communication and problem-solving skills. As a Resident Civil Engineer, successfully managed and executed infrastructure projects, ensuring adherence to quality and safety standards. In the data entry realm, showcased meticulous attention to detail and proficiency in managing and inputting information accurately. I possess a unique blend of technical expertise, interpersonal skills, and data management capabilities, contributing to a well-rounded professional profile. Seeking opportunities to leverage this diverse skill set in a dynamic and challenging work environment. AutoCAD Accurate data entry Word Processing Attention to detail Communication Interpersonal skills Problem-solving skills Customer service Project budgeting Education Civil Engineering Universidad Católica De Honduras, La Ceiba sep 2016 - may 2021 Revit Time management Work Experience Languages Resident Engineer jun 2021 - abr 2022 Fundación Pro Cáncer La Ceiba, Honduras Completed projects on time and within budget, closely monitoring progress and addressing issues promptly. Ensured sustainability measures were integrated into designs contributing towards environmentally friendly projects. Presented regular updates on project status maintaining transparency with stakeholders throughout the lifecycle. Conducted site inspections to evaluate progress, identify discrepancies, and recommend corrective actions when necessary. Estimated quantities and material costs during project planning to support budgeting and costing. Acted as contact for client's communication with field personnel. Spanish Customer Service Representative may 2022 - mar 2023 Alorica Honduras S.A., La Ceiba Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Exceeded performance metrics consistently, earning recognition as a top performer within the team. Assisted customers in navigating company website and placing online orders, improving overall user experience. English Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Handled customer inquiries and suggestions courteously and professionally. Billing Team Member ene 2023 Daily Dove Care, Philadelphia, PA Updated caregiver account information as needed, ensuring accurate contact details were always on file. Ensured compliance with industry regulations and company policies while executing prebilling tasks. Responded to client's and caregiver's concerns and questions on daily basis. Used data entry skills to accurately document and input documentation. Internships Construction supervisor ene 2021 - abr 2021 Inversiones Celaque S.A., Tegucigalpa Completed my internship at the Acacias San Ignacio residential project. My responsibilities included supervising structures, conducting construction surveys for scheduling, calculating materials, reviewing plans, inspecting finishes, and overseeing plumbing activities. References Ing. Carlos Humberto Zepeda CAHUZE, La Ceiba - Héctor Mejía Ortega Fundación Pro Cáncer La Ceiba, La Ceiba - Jessy Bermudez Alorica Honduras S.A., San Pedro Sula -