Gabriela Alejandra Arvide Jacks

G ABY A RVIDE-| - www.linkedin.com/in/gaby-arvide- | MS Teams: @gaarvide S ENIOR O PERATIONS & P ROJECT M ANAGER Innovative Senior Operations and Project Manager with extensive experience in supply chain optimization, program and project management, and operational excellence. Adept at leading cross-functional teams, establishing a culture of continuous improvement, and driving cost containment and process efficiencies across global business environments. Proficient in strategic planning and execution with a proven track record of implementing effective change management initiatives and reducing operational costs. Thrives as a team and cultural architect and places an emphasis on training and development to upskill cross-functional groups. Skilled in packaging engineering, inventory control, and facilities management while leveraging emotional IQ to build consensus and buy-in. Showcases a deep understanding of global business dynamics and the ability to succeed in remote or hybrid work environments. Demonstrates resilience, adaptability, and a growth mindset that consistently delivers exceptional results. ▪ ▪ ▪ ▪ ▪ Influential Leadership Supply Chain Optimization Program & Project Management Training & Development Cost Reduction & Containment ▪ ▪ ▪ ▪ ▪ Packaging Engineering Team & Culture Building Emotional Intelligence Global Business Acumen Facilities Management ▪ ▪ ▪ ▪ ▪ Operational Excellence Strategic Planning & Execution Change Management Continuous Improvement Spanish/English Fluency CONSULTING EXPERIENCE Atlantis Homebuyers, Remote Work Environment A startup real enterprise that provides real estate solutions to sellers by delivering a simple, stress-free experience. Remote Operations Consultant, 2024 Contracted to play a key role in building and managing operational, HR, and IT systems while overseeing daily operations and implementing and handling business processes. Spearheaded HR functions, including onboarding, offboarding, and recruitment. Introduced tools like Salesforce, Readymode, Smrtphone, JustCall.io, and others to enhance business efficiency. Created training materials and process maps while facilitating team meetings to align operations with company goals. ▪ Condensed onboarding time by 30% by streamlining HR processes and creating standardized recruitment documentation. ▪ Boosted team productivity by 20% through optimized lead generation strategies and clear process mapping. ▪ Developed best practices for outbound marketing; results improved outcomes related to cold calling, text messaging, and ringless voicemail. ▪ Initiated Salesforce dashboards for real-time KPI tracking; delivered improved sales and operations team performance. DemandCapture (formerly 2ndSight.io), Remote Work Environment A SaaS company focused on offering sales pipeline growth solutions and actionable intent data. Head of Operations, 2022 – 2023 Consulted with the startup company’s leadership team and managed cross-functional employee groups. Set up and sharpened business procedures and processes while driving strategic decision-making to enable efficiency and profitability. Held responsibility for procurement, customer support, vendor relationships, and compliance. Confirmed the implementation and sustainment of operations that delivered upon growth objectives and business goals. ▪ Originated and implemented structured KPI metrics to accelerate productivity and performance for a team of eight inhouse and six outsourced SDRs. ▪ Grew revenues by 150% consistently over the course of a six-month engagement. ▪ Amplified overall SDR productivity by 25% through process optimization and performance tracking ▪ Architected and executed strategic planning frameworks for both in-house and outsourced teams. ▪ Improved employee retention by 20%; results allowed for the formation and establishment of a high-performance culture centered on professional development. G. Arvide, Page 2 PROFESSIONAL EXPERIENCE Universidad de Monterrey, Monterrey, Mexico A prestigious private university renowned for its high academic standards and innovative educational programming. Part-Time Professor, 2024 – Present Facilitates instruction on the course, “Empaque y Distribución.” Offers students a comprehensive introduction to packaging, its role in product interaction, and the intricacies of the supply chain. Creates course material that explores the entire process, from manufacturing to packaging and distribution. Prepares students to understand the critical elements in getting products to end users. Helps students gain core skills in communication and knowledge sharing. ▪ Manages two classes per semester, each comprised of 20 students; promotes a dynamic learning environment through practical application and clear communication. ▪ Recognized for providing clear and timely feedback while creating an open and supportive classroom environment. ▪ Praised by students for patience, dedication, and the ability to simplify complex concepts, ensuring understanding. Amazon, Monterrey, Mexico A global enterprise specializing in online retail, cloud computing, digital streaming, and artificial intelligence. IMXK Operations Manager, 2021 – 2022 Elevated to lead all budgetary, operational, and people development objectives for a functional area within the Fulfillment Center. Managed a team of Area Managers to drive performance, employee engagement, and leadership development. Led staffing plans, transformation initiatives, and Six Sigma projects to improve efficiency. Charged with managing operations for Amazon’s Import Operations Node (IMXK), guaranteeing compliance with country regulations, coordinating inbound and outbound transportation, and maintaining seamless communication with the border unit and internal stakeholders. ▪ Decreased end-to-end cycle time by 54%; results enabled the processing of 250K units in six days. ▪ Augmented productivity by 30%; effectively improved throughput from 59 to 85 TPH. ▪ Developed IMXK planning macros for labor planning, volume forecasting, and process execution; results delivered a 10% decrease in labor costs. Vaccination Task Force Project Manager, 2021 – 2022 Charged with leading and coordinating the Vaccination Task Force for the Amazon workforce in Mexico, ensuring smooth execution of government vaccination events. Organized and managed the logistics to confirm employee participation in vaccination events. Provided regular communication to stakeholders and leadership teams. ▪ Successfully facilitated vaccinations for 85% of the Amazon population in Mexico. ▪ Continued to lead Amazon Mexico’s Vaccination Task Force; facilitating two-dose vaccinations for 70% of the employee population and booster shots for 30%. Inventory Control & Quality Assurance Operations Manager/Learning Manager, 2020 – 2021 Recruited to oversee inventory control, quality assurance, and employee training operations in a multi-shift fulfillment center. Managed KPIs, defect analysis, and process improvements to boost inventory accuracy and operational efficiency. Fronted training initiatives to upskill employees, improve onboarding, and promote leadership development. Partnered with leadership to implement strategic projects, optimize workflows, and support large-scale initiatives. ▪ Achieved zero defects during Prime Day Peak 2021 through rigorous inventory management. ▪ Introduced training programs, including the “Stepping Up to Leadership,” “Managers in Path” workshops, and “Train the Trainers” seminars; recruited new trainers internally and improved leadership readiness by 15%. ▪ Minimized error rates in inventory handling through defect analysis and process enhancements. ▪ Served as Peak Champion for Hot Sales/Prime Day Peak in 2021. ▪ Maintained an IRDR DPMO of zero by adhering to strict quality control measures. Sonoco, Saltillo, Mexico A global packaging solutions company specializing in sustainable, paper-based, and diversified packaging products. Plant Manager, 2017 – 2019 Promoted to lead all manufacturing operations, including production, machinery, processing, and packaging departments, confirming operational efficiency, safety compliance, and quality standards. Directed a team of 117 operational and administrative employees while advancing continuous improvement initiatives to improve productivity and reduce costs. Oversaw inventory management, receiving and shipping areas, procurement, HR, finance, and customer service functions for the facility. Ensured full compliance with OSHA safety regulations and corporate safety plans. G. Arvide, Page 3 ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Held P&L responsibility for the facility, managing budget implementation and identifying actionable items to adjust and reduce variable costs. Implemented and sustained the Manufacturing Basics System of the Sonoco Performance System Program, which earned MB certification in November 2017. Recipient of the President’s Safety Award (2x) for achieving 400K hours without experiencing any injuries. Expanded sales and production volume by 15% through process optimization and strategic planning. Improved contribution margins by 30% by applying change management methodologies. Lowered raw material costs by 20% through in-depth analysis of customer demand and supplier capabilities; minimized raw material transportation time from 30 to 13 days. Led the initiative to reduce inventory levels from 35 days to 20 days; cut monthly costs from $1.9M to $800K; improved cash flow and space utilization. Launched a 3-day Kanban inventory for finished goods to harmonize stock levels with real-time customer consumption. Assistant Plant Manager, 2016 – 2017 Supported the overall management of a manufacturing plant and oversaw daily operations, ensuring production targets were met while maintaining quality and safety standards. Led process improvements, supervised staff, and collaborated with the Plant Manager to optimize efficiency and performance. ▪ Increased operational efficiency by 10% through improved team coordination and resource planning. ▪ Facilitated training and boosted the effectiveness of employee development program; results reduced errors and rework by 5%. ADDITIONAL PROFESSIONAL EXPERIENCE Sonoco, Quality Manager, Saltillo, Mexico, 2016 Sonoco, Packaging Engineer, Saltillo, Mexico, 2015 – 2016 Hexacomb, Packaging Engineer, Monterrey, Mexico, 2010 – 2015 PepsiCo, Packaging Engineer, Monterrey, Mexico, 2010 Pregis, Packaging Engineer, Monterrey, Mexico, 2007 – 2010 EDUCATION Masters of Product Engineering, 2010 Bachelor of Industrial Design, 2005 Universidad de Monterrey, Monterrey, Mexico PROFESSIONAL DEVELOPMENT & CERTIFICATIONS Google Project Management, Coursera, 2023 – Present Diploma—Project Management, Alison, 2023 Professional Translator (English/Spanish), Universidad Intercontinental, 2021 Develop to Lead, Darla Moore Business School—University of South Carolina, 2018 Quality Core Tools, Sonoco, 2016 Lean Manufacturing, OpEx Program Whirlpool, 2016 ISTA Technician, ISTA, 2012 TECHNICAL PROFICIENCIES MS Office Suite | Google Suite | HubSpot | Click Up | Slack | Skype | Salesloft | Connect and Sell PandaDoc | Blackboard | Salesforce | Smrtphone | Readymode | Deel