Gabriel Tobby

GABRIEL UMOH TOBBY Eket, Akwa Ibom State - Nigeria | www.linkedin.com/in/gtobby - |- |- PROFESSIONAL SUMMARY A seasoned Network Engineer / IT Support Specialist with extensive hands-on experience spanning over 7 years in diverse aspects of network management, support, Cyber Security and a member – Cyber Security Expert Association of Nigeria (CSEAN) and Nigeria Computer Society of Nigeria (NCS). Expert in hardware and software implementation, configuration, and troubleshooting. Skilled in overseeing IT infrastructure and security. Currently providing IT support to over 950 users across OML13 Project sites and four rig locations in Akwa Ibom State. Proficient in analyzing cyber threats, identifying vulnerabilities, and monitoring cyber intrusions. Demonstrated ability to develop and implement standard operating procedures (SOPs) for network system security operations and incident response. Adept at troubleshooting and responding promptly to security incidents, ensuring robust network security and operational continuity. EDUCATION Nigeria Open University of Nigeria M.Sc. Information Technology 2025 American University of Nigeria, Adamawa State B.Sc. Computer Science (Second Class Upper) 2012 EXPERIENCE Sterling Oil Exploration and Production Co. Ltd - Akwa Ibom State 2021 - present Network Engineer/Site IT Officer ● Developing and maintaining IT procedural documentation, streamlining support processes and improving team response times by 25%. ● Managing access controls for IT systems, enforcing stringent user access policies and preventing abuse to maintain a secure computing environment. ● Installing and configuring IT hardware and software solutions, including CCTV systems, to enhance operational security and user satisfaction. ● Collaborating with Network Engineers to standardize data backups and disaster recovery protocols, ensuring robust system resilience. ● Responding swiftly in emergency IT situations, minimizing operational disruptions and maintaining continuous business operations. ● Promoting a Continuous Improvement culture within IT operations, achieving ongoing cost reductions and service improvements. Infoplace Canada Immigration Services Inc, Eket – Akwa Ibom State 2020 – 2021 IT Support Specialist/Administrative Officer ● Led the deployment of new software solutions that increased operational efficiency by 15%. Coordinated with vendors and internal teams to ensure seamless integration. ● Spearheaded the IT support desk, successfully managing over 50 user requests monthly, resulting in a 30% improvement in ticket resolution times. ● Provided end-to-end support from troubleshooting to resolution, ensuring high user satisfaction and system reliability. ● Administered and upgraded software systems and IT equipment, decreasing system downtime by 25% and enhancing overall productivity. ● Managed installations, maintenance, and troubleshooting across diverse platforms. ● Developed and conducted IT training sessions for staff, increasing the team’s efficiency and reducing dependency on IT support for minor issues by 20%. Noel Polytechnic, Ikpa Town – Esit Eket – Akwa Ibom State 2018 - 2020 Lecturer (Part-time) (Achievements: Implemented a series of activities-based learning programs, which resulted in increased student interest in regular lectures. Developed and implemented a teaching program that catered to the social, academic, and cognitive development of students) ● Prepared and delivered engaging lectures on key computer science topics including systems programming, operating systems, database design, and human-computer interface, enhancing student understanding and interest in technical subjects. ● Developed adaptable and comprehensive curricula and course materials, significantly enhancing learning experiences across multiple educational platforms, leading to a 15% increase in student satisfaction ratings. ● Actively collaborated with fellow academics and lecturers to refine teaching methods and integrate cutting-edge knowledge, resulting in improved course delivery and a 20% increase in departmental educational outcomes. ● Designed and graded a wide range of assessments including assignments, tests, and exams, ensuring rigorous evaluation of student learning and progress. ● Conducted in-depth research in the field of computer science, resulting in the publication of numerous papers, journal articles, and books that contribute to the advancement of the academic community. Tedikom Wireless Limited, Uyo – Akwa Ibom State 2013 – 2017 Network Engineer ● Responsible for constructing, configuring, and installing critical networking and IP telephony hardware and software, ensuring robust infrastructure support for all telecommunications services. ● Streamlined LAN/WAN monitoring and troubleshooting processes, achieving a 27% improvement in network uptime by optimizing operational protocols and leveraging advanced diagnostic tools. ● Innovated an automated ticketing process that accelerates incident response, improving the response time by 30% by ensuring tickets are promptly assigned to qualified network engineers, enhancing service reliability and customer satisfaction. ● Deployed effective security protocols to safeguard data, software, and hardware, including the implementation of encryption for data transmissions and firewall setups to protect against unauthorized access and ensure the integrity of digital communications. Secondary Commercial Grammar School, Boripe - Osun State 2012 - 2013 Computer Instructor ● Planned and executed engaging lessons and activities that enhanced students' acquisition of both basic and advanced computer skills, increasing proficiency rates by over 30% across all grade levels. ● Delivered instruction that effectively developed students' confidence in their computing abilities, resulting in a noticeable improvement in class participation and independent problem-solving skills. ● Managed the installation of crucial software updates and performed routine hardware maintenance, ensuring optimal functionality of educational technology resources. Koenig Solutions Plc, New Delhi – India June 2021 – October 2012 Graduate Trainee ● Upheld the organization’s value by maintaining strict confidentiality of critical information, preventing potential leaks and security breaches. ● Conducted thorough network monitoring and analysis, along with performance tuning, to maintain and improve network performance, ensuring reliable and efficient operational infrastructure. ● Developed and implemented network access controls and monitoring systems, significantly enhancing network security and protecting sensitive data from unauthorized access. SKILLS Microsoft Office 365 | Network Configuration and Troubleshooting | System Upgrades Firewall Management | VPN Technologies | Wireless Technologies | IP Phone Configuration | Software Installation and Configuration | Technical Support and Troubleshooting | Help Desk Software | Data Backups | Security | System Upgrades PROFESSIONAL BODIES ● Computer Society of Nigeria (NCS) ● Cyber Security Experts Association of Nigeria (CSEAN) - CERTIFICATIONS & TRAINING ● ● ● ● ● ● ChatGPT for SEO & Content CISCO Cyber Threat Management CISCO Cybersecurity Essentials CISCO Introduction to Cybersecurity Certified CompTIA Network + (N+) Certified Ethical Hacking & Countermeasures (CEH) ● EC-Council Certified Security Analyst (ECSA) - REFEREES Charles Olatokunbo Bobade IT Operations Manager Sterling Oil Exploration and Production Co. Ltd -- Mr. Aniefiok Akpan Lecturer (Dept. Marketing) University of Uyo - Akwa Ibom State --