GABRIEL N. ANGELES
1365 F. Andres St., Rocha V, Rosario, Pasig City
Contact:- | Email:-
PROFESSIONAL SUMMARY
Detail-oriented Technical Support and Customer Service Associate with over 8 years of experience in providing
exceptional support across various platforms. Skilled in troubleshooting, problem-solving, and delivering excellent
customer service in fast-paced environments.
PROFESSIONAL EXPERIENCE
Transcosmos Asia Philippines
Technical Support & Customer Service Associate (Chat and Email Support)
Wondershare
March 2022 - September 2024
•
Delivered high-quality customer service and technical support via chat and email, ensuring timely
resolution of inquiries and issues.
•
Collaborated with cross-functional teams to enhance customer satisfaction and streamline support
processes.
SITEL
Technical Support Representative / Floor Walker
Metlife (Webtech)
March 2019 - December 2021
•
Assisted team members in providing technical support, leading to improved performance and customer
feedback.
•
Managed escalated issues, ensuring swift resolution and customer satisfaction.
[24]7 Customer Philippines, Inc.
Technical Support Representative II (Internet Repair)
Spectrum
March 2017 - January 2019
•
Diagnosed and resolved internet connectivity issues, providing customers with effective solutions and
support.
•
Maintained thorough documentation of customer interactions and technical issues.
Convergys
Technical Support Representative II (Internet Repair)
Spectrum
February 2016 - March 2017
•
Provided technical support for internet services, achieving high customer satisfaction ratings.
•
Worked closely with engineering teams to address and resolve recurring technical issues.
Customer Service Tier 1
Comcast
May 2015 - February 2016
•
Managed inbound customer inquiries, providing accurate information and solutions to enhance customer
experience.
•
Achieved performance metrics consistently through effective communication and problem-solving skills.
EDUCATION
Bachelor of Science in Hotel and Restaurant Management
Philippine Women’s University, Baguio
SY 2009 - 2011
High School Diploma
Baguio City National High School
SY 2004 - 2009
Elementary Education
Doña Aurora Elementary School
SY 1998 - 2004
PERSONAL INFORMATION
•
Date of Birth: December 13, 1990
•
Place of Birth: Baguio City
•
Nationality: Filipino
•
Religion: Christian
REFERENCES
Available upon request.
I hereby certify that the information provided is true and correct to the best of my knowledge and belief.
Applicant: Gabriel Angeles
