Gabriel Ndavi

GABRIEL NDAVI EMAIL:-NAIROBI | KENYA SOCIAL MEDIA & GRAPHIC DESIGN & ADMINISRATIVE SUPPORT Resourceful and detail-oriented professional with hands-on experience in social media management, administrative support, and customer service. Proven ability to drive online engagement, coordinate project tasks, and provide high-quality client support across digital platforms. Adept at managing content calendars, handling real-time customer inquiries, and maintaining organized databases. Known for strong communication skills, efficiency, and a proactive approach to solving problems in fast-paced environments. KEY COMPETENCIES Social Media Strategy & Management Content Creation & Scheduling Community Engagement & Customer Interaction Event Promotion & Campaign Planning Data Entry & Database Management Administrative Support & Office Coordination Digital Communication (Chat & Email Support) Problem Solving & Customer Resolution Time Management & Multitasking Attention to Detail & Accuracy Analytical Thinking & Reporting Team Collaboration & Internal Support Document Preparation & File Management CRM & Support Tools (e.g., Zendesk, Freshdesk, or similar) PROFESSIONAL EXPERIENCE WEDDING & EVENTS BY KUI Oct 2023 - Present SOCIAL MEDIA MANAGER Designed and posted engaging content across platforms (Instagram, Facebook, Twitter, etc.) tailored to each event. Planned and executed social media campaigns to drive ticket sales, RSVPs, and event awareness. Handled real-time social media updates during events including live stories, behind-the-scenes content, and guest engagement. Monitored engagement metrics and generated weekly reports to improve performance and guide content strategy. Responded to comments, messages, and tags to build an online community and maintain positive brand interaction. CAIPITEAL - CHAT SUPPORT (REMOTE) Provided prompt, accurate, and empathetic support to users via live chat. Troubleshot basic tech issues and guided users through solutions or escalated as needed. Updated and maintained FAQs and support documentation based on recurring customer inquiries. Logged customer complaints and suggestions for product improvement and service refinement. Maintained proper logs of interactions, tagged issues correctly, and ensured timely follow-ups. SOLID BLACK - ADMINISTRATIVE SUPPORT & DATA ENTRY Entered, updated, and maintained accurate records of clients, projects, and leads. Assisted designers and team leads in scheduling and tracking project timelines and deliverables. Prepared invoices, quotes, proposals, and presentations for internal and client use. Managed incoming correspondence, calendar scheduling, and internal office support tasks. Handled digital file archiving, naming conventions, and ensured design files were stored correctly for easy retrieval. EDUCATION & CERTIFICATIONS Extended Diploma In IT Shree Cutch Satsang Swaminarayan Diploma in Business Shree Cutch Satsang Swaminarayan Digital Marketing Google