Gabriel Musselman
106 Willow Avenue Altoona, PA 16601
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https://www.linkedin.com/in/gabrielmusselman
PROFILE:
Professional with a varied background and 10+ years’ experience in customer care and a strong commitment in providing customer service and a desire to contribute to the company’s success
EXPERIENCE:
Sitel
Technical Support RepresentativeMarch 2016 - Present
Assist external customers with billing, technical inquiries, technical issues, and education about the product.
Support.com
Client Services Technician May 2015 – December 2015
Assisted external customers with billing, technical inquiries, technical issues, and education about the product. Assisted fellow employees as floor support.
Remote Services Technician August 2014 – May 2015 Assisted external customers with technical inquiries and issues. Assisted fellow employees as floor support
Asurion
Customer Care Representative July 2012 – August 2014
Assisted external customers with billing, sales, technical inquiries, and technical problems
UPMC: Altoona Hospital Campus
Customer Service-Volunteer March 2012 to July 2012
Assisted with a variety of tasks including: answering phones, filing, discharge, delivering medical supplies
Ward Trucking
Computer Operator November 2009 to December 2011
Entered commands into IBM AS/400 computer software. Answered telephone calls to assist computer users encountering problems with hardware and software including Microsoft and Lotus Notes. Performed daily and weekly system backups. Maintained Microsoft desktop, laptop, and server systems. Operated Microsoft Office Excel spreadsheet program to load and manipulate data to produce reports
Pricing System Specialist November 2008 to November 2009 Reviewed and analyzed the company's product pricing compared to published or disclosed prices of competitors in the market place. Developed pricing options to meet competitive opportunities and provide input for profitability projections and corporate pricing strategy. Collaborated with sales team to exchange and share information
Additional positions July 2004-November 2008 Billing Clerk
Linehaul Dispatch
Operations Help Desk
EDUCATION:
Computer Learning Network, Network Administration Specialist Diploma, 2003
SKILLS:
CompTIA Network+ Certified Professional
Gold WorkKeys Certificate - (WorkKeys is a nationally recognized Career Readiness Certificate program offered through the Southern Alleghenies Planning and Development Commission/PA CareerLink)
