Gabriel Kimani

GABRIEL KIMANI NJATHI-PROFESSIONAL SUMMARY I am highly organized and detail-oriented Virtual Assistant with expertise in administrative support, travel planning, social media management, customer service, and project management. Proficient in tools like Google Workspace, Asana, SEMrush, Zoom, Canva, and MS Office. I help businesses streamline operations, stay organized, and maximize productivity. CORE SKILLS & COMPETENCIES • Virtual Assistance & Administrative Support • Email & Calendar Management • Social Media Management • Travel Planning & Booking • Data Entry & Documentation PROFESSIONAL EXPERIENCE Virtual Assistant | United Health Group Remote | Dec 2023 – Present Key Responsibilities: • Managed email inboxes and calendars for clients, ensuring efficient scheduling and communication. • Provided exceptional customer support via email, chat, and phone, handling inquiries and resolving issues. • Coordinated travel arrangements, including flights, accommodation, and itinerary planning. • Created and scheduled engaging social media content to increase brand awareness and engagement. • Assisted in project management, ensuring deadlines were met and tasks were executed efficiently. Key Achievements: • Improved email response time by 40%, enhancing workflow efficiency for clients. • Increased social media engagement by 30% through strategic content planning. Administrative Assistant | Swift Solutions Ltd Remote Jan 2023 –Dec 2023 Key Responsibilities: • Provided administrative support, including document management and scheduling appointments. • Assisted with travel planning, ensuring seamless logistics for business trips. • Handled customer service inquiries and resolved client concerns effectively. • Managed invoices, expenses, and basic bookkeeping tasks. Key Achievements: • Reduced administrative workload by 15%, improving overall team efficiency. • Successfully managed multiple clients while maintaining a 100% satisfaction rate. EDUCATION & CERTIFICATIONS Virtual Assistant Certification – Alison Administrative Support Certification – Alison Executive Assistant Certification – Alison Bachelor’s Degree in Biomedical Science and Technology – Chuka University TOOLS • Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Asana • Canva | SEMRush LANGUAGES • English – Fluent REFERENCES Available upon request