John Gabriel V. Francisco
Brgy.Calumpang, General Santos City
Contact Number:-
E-mail Address:-Skype ID: Gab Francisco
Profile:
Proven record of reliability and responsibility
Works in a flexible time
Perform variety of task in a given period of time
Maintain calm and professional attitude
Work as a team player
Willing to learn new role
Hard working and dedicated
Personal Data:
Age:23 years old
Date of Birth:July 11, 1994
Height: 5’5
Weight:64 kg.
Gender:Male
Citizenship:Filipino
Religion: Roman Catholic
Civil Status:Single
Highlights of Qualifications:
College Graduate - Bachelor of Science in Business Administration Major in Financial Management
2 years 7months Home-Based Experienced
1 year Call Center Experience
Educational Background:
Elementary Education Norala Central Elementary School 2007
Secondary Education General Santos City High School 2011
Tertiary Education Gensantos Foundation College Inc. 2017
Work Experience:
1 yr 3 mos Home-Base Customer Service Representative/ VA (CyberActive Inc.)
1yr Home-Base VA and Advertising ( Custard Apple Outsourcing Inc.)
1 yr 7mos Home-Base VA and Advertising Manager (Custard Apple Outsourcing Inc.)
Employment Record:
Name of Employer: CyberActive Inc. (Home Base)
Address: Los Angeles, CA
Position: Customer Service Representative/ Virtual Assistant
Number of hours per week: 50 hours
Inclusive dates: September 2015- December 2016
Job Description:
In charge of daily reports for completion information if it has been successfully uploaded to the DMV database and, more importantly, viewed by your Court.
Assist callers in taking Traffic School Courses Online.
Provide information about requirements before taking the teen course, adult driver’s education and traffic school course.
Troubleshoot issues with the website and the course.
Name of Employer: Custard Apple Outsourcing Inc. (Home Base)
Address: San Diego, CA
Position: VA and Advertising
Number of hours per week: 40 hours
Inclusive dates: September 2015- September 2016
Job Description:
In charge of daily reports for completion information if it has been successfully uploaded to the database.
Working with Facebook and Google Ads:
Creating page, posting contents, set daily budget, promoting, account spending
Google advert, set budget and promoting
Name of Employer: Custard Apple Outsourcing Inc.
Address: New York City, NY
Position: Advertising Manager
Number of hours per week: 40 hours
Inclusive dates: September 2016- April 2018
Job Description:
Provide quality review audits to make sure that the agents are performing excellent customer service
Coach agents how to provide quality customer service
Conduct coaching and evaluations per teams and per clusters
Provide new updates and prepare the agents for new product task
Collaborate with the operations more suggestions how to improve better score cards
Making sure that the agents and the operations are as effectively as possible and that the customers are satisfied with the speed and quality of the service they receive
Character References:
Videlyn Verde
Quality Manager
Comcast National Voice Activation
Transcom Asia Worldwide
Ms. Angel Gatmaitan
Customer Service Supervisor
Custard Apple Outsourcing Inc.
I hereby certify that the information above is true and correct to the best of my abilities and knowledge and have been made in good faith.
John Gabriel V. Francisco
Job Applicant
