Gabriel Farias Dos Santos

Gabriel Farias Professional Objective To work in Administrative, Customer Support, or Customer Service roles, applying technical, administrative, and communication skills to contribute to process efficiency and customer satisfaction. Professional Summary 22-year-old dedicated and organized professional with experience in customer service, technical support, administrative routines, and retail operations in dynamic, results-oriented environments. Proficient in Microsoft Office (Word, Excel, and PowerPoint), with strong written and verbal communication skills and the ability to solve problems quickly and efficiently. Experience in telecommunications, retail, and sales sectors, working with both internal and external clients. Currently expanding knowledge in Administrative, Financial, Banking, and Information Technology areas (IT studies in progress), demonstrating continuous professional development. Professional Experience Hubtel Telecom – Commercial Sales Assistant (Feb 2025 – May 2025) • Customer service and internet plan sales • Sales registration in internal systems • Store organization and contract/billing control • Support in administrative and commercial routines Hubtel Telecom – Internal Technical Support (Jan 2023 – Feb 2025) • Technical support via chat and phone • Network and equipment configuration • Use of provisioning systems • Field technician support • Troubleshooting network and telephony incidents La Guapa – Junior Store Operator (Jun 2022 – Nov 2022) • Customer service focused on excellence • Preparation and service of food and beverages according to company standards • Store organization and operational support Promotora Presença – Sales Consultant (Feb 2022 – May 2022) • Service presentation and client approach • Sales negotiation and closing • System registration and personalized customer service Education High School Diploma – Colégio Estadual Cívico-Militar de Águas Lindas (2021) Courses & Certifications • Foundations of Information Technology – IBM (In Progress – Expected completion: 2026) • Microsoft Office – Fundação Bradesco – 2025 • Administrative Course – WR Cursos – 2022 • Business Administration – Cursos 24 Horas – 2020 • Finance Practice – Portal Educação – 2019 • Banking Knowledge – Cursos 24 Horas – 2019 • Basic Computing – Cursos 24 Horas – 2019 Core Skills • Customer Service & Sales • Customer support • Sales and negotiation • Clear communication • Client relationship management • Administrative routines • Process control • Organization and attention to detail • Operational support • Basic technical support • Network fundamentals • Microsoft Office • Digital tools and systems • Teamwork • Proactivity • Fast learner • Problem-solving mindset Additional Information • Person with hearing disability (no specific workplace adaptation required) • Committed to continuous learning and professional growth