ETOROMA GABRIEL
3 Association Close Ikosi GRA III, Off CMD Road, Magodo
Ikeja, Lagos.
Tel:-
E-Mail:-
PERSONAL DETAILS
State of Origin:
Nationality:
Spoken Languages:
Religion:
Marital Status:
Gender:
Delta State
Nigerian
English, Basic German
Christian
Married
Male
PROFESSIONAL EXPERIENCE
IT Manager
Domino Group July 2018.
As the head of IT, I oversee and manage all of the company’s IT infrastructure, Network. As
IT service availability is paramount to the success of the business as the company multi
located my core responsibilities include:
• Overseeing technical projects regards setup of IT infrastructure
• Supervise IT Assets and administration via Microsoft Active Directory
• Manage the disaster recovery processes
• Vendor Management
• Designing, Implementing and recommending new technology.
• Leading efforts to improve IT processes.
• Creation and administration of User Policies via group policy
• Monitoring system performance and troubleshooting
• Setting up user accounts and workstations
• Remote management of IT assets across five locations
• Develop and train staff on new technologies.
• Onboarding of new staff
• Monitor system and network performance using network and system monitoring
tools.
• Carry out Software installation and configurations.
• Manage and monitor sites via VPN, and FTP services.
• Creation of HR database using Microsoft Access, SQL and VB.
Internship
IPEXPRESS June 2018
As an intern I was involved in going through the Sales and Technical units, in the sales unit I
developed the ability to convincing and persuasive abilities, also added two medium clients
and I was involved in finalizing an agreement with a major client within three weeks.
At the technical unit I learned how to make use of Mikrotic routers, positioning of radios, IP
address allocation, monitoring of client’s usage, resolve downtime, preventive maintenance
on installations.
Asst. IT Manager Aug 2017 – March 2018
The George Hotel
Under the guidance of the IT manager, I direct the activities of the support staffs to provide
IT support functions in line with the hotel’s corporate guidelines and business plan, and
service concepts. The Key Performing Areas include:
• Creation and administration of system user accounts and
• First line of support to staff and clients
• Worked with and provided support for Alcatel PBX/ Inter-communication system
• Server manageability index, by making use of the resource monitor, task manager,
performance monitor, reliability monitor.
• System Downtime level: Guide against or limit down time by making sure proper
backups are taken real-time or offline on-site and off-site.
• IT Maintenance: Creation of work schedule for maintenance of IT equipment
(hardware and Software).
• IT Policy: Actively involved in the creation and reviewing of IT polices guiding the
company’s operations.
• Leadership: supervised a team of two, ensuring proper delegation and timely
execution of task to achieve set objectives.
• Vendors/Suppliers: Liaise with IT vendors in respect of supplying the company’s IT
items and also reviewing signed SLA’s.
IT Administrator May 2013 – July 2017
Best Western Plus Lagos Ikeja Hotel
This was my first employment and during the course of stay I rose to become the IT
Administrator from the Asst. IT Administrator.
Key Performing Areas:
• IT Project management
• Working on Email Account Creation and termination
• Negotiating rates with OTA’s
• Responding to RFP’s
• Revenue Management.
• Brand Identity Management
• Customer and employee satisfaction
• Response to guest feedback on guest satisfaction forums e.g. Medallia, Trip
Advisor
• Follow documented processes i.e. implementing change control procedures.
• Providing maintenance support and break-fix solutions to IT Equipment
• Liaising & meeting with external suppliers and contractors of IT services.
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Purchasing of IT Equipment and software in line within agreed budgets
Responsible for the fast and accurate troubleshooting of reported faults
Setup and administration of security policies for users.
Analyze complex business needs presented by the user community and
proffer technical solutions.
Other positions previously held at Best Western Plus Lagos Ikeja Hotel
Ast.IT Administrator January 2010- December 2012
As the Asst. IT Administrator my Job Roles were as follows:
• Assist the IT Administrator in all operational task
• Take over the department Daily Task in the IT administrator absence
• Keeps updated in the latest Hospitality technology
• Work proactively to minimize guest complaint
• Installing and implementing new software’s.
• Maintaining up to date Antivirus levels on all machines company wide.
EDUCATION
Senior School Leaving Certificate (WAEC and NECO)
University Preparatory Secondary School
Benin City, Edo State, Nigeria
Computer Science, Bachelor of Science
Babcock University, Ogun state, Nigeria
1999 - 2003
September 2004 – June 2008
Certification, Training and Skills
Work fluently with any of the following packages and hardware:
Operating Systems: Mac iOS, Microsoft Windows 10,8,7
Software/ Applications: Microsoft Windows Server 2008, Microsoft outlook, Microsoft
Power Shell, Sage ERP, Amadeus Property management system, Windows Active Directory,
Google Apps, Office 365, Macros, Opera, Material Control, Suns System
Hardware: Mitel 3310 IP PABX, Alcatel Pabx, Cisco Switches, firewalls and Routers, Ubiquity
Access Points, routers and radios, Mikrotic Routers, Gamatronics, Eaton and Epson site
manager UPS & Inverters.
TRAINING: OSHA, PMP
CERTIFICATION: OCA, OCP, MCSA
REFREES
Available upon request
