Gabriel Angelo Medilo Bacol

WORK EXPERIENCE Real Time Analyst Concentrix CDO | May 2022 - August 2022 Monitor all issues that impact service levels and take actions to resolve or reduce the impact. Gabriel Bacol Angelo VIRTUAL ASSISTANT 06/19/2000 Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients. Ensure data integrity at all times and communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Case Resolution Team Concentrix CDO | December 2021 - May 2022 Zone 1 Tankulan, Manolo Fortich, Bukidnon, 8703 Manage backlogs and escalated tickets to drive performance and maintain high service level. - Investigate and analyze claims with its supporting documents to resolve customers' persisting concerns accurately. https://www.linkedin.co m/in/gabriel-angelobacol-5b1a75247 Assisting agents on improving customer interaction and product knowledge. Customer Service Advisor PROFILE Experienced Business Development Representative with a demonstrated history of working in the facilities services industry. Skilled in Data Analytics, Business Operations, Technical Support, and Customer Management. Concentrix CDO | September 2020 - December 2021 Assigned into a food delivery and ride-hailing account assisting customers through email, chat, and outbound calls. Customer Service Representative Teleperformance CDO | Jan 2020 - Aug 2020 Assigned into a telecom account, assisting customers through inbound calls with their account such as bills, phone warranty/issues, registration, and current promotions. SKILLS Leadership experience Troubleshooting hardware/software Problem-solver and critical thinker Communication EDUCATION HISTORY Bachelor of Science Computer Engineering University of Science and Technology in Southern Philippines 2020 -2021(Undergraduate) PROFICIENCY GSuite Apps (Drive, Calendar, & Docs) 10/10 MS Office Apps 10/10