CURRICULUM VITAE
Candidate:
Position:
Availability:
GABISILE MNCUBE
Contractor Care Consultant
Immediately
PERSONAL INFORMATION
Full Name
Surname
Title
Identity Number
Date of Birth
Contact Number
E-mail Address
Gender
Nationality
Languages
:
:
:
:
:
:
:
:
:
:
Gabisile
Mncube
Ms-/04/--Female
South African
English and IsiZulu
Home Address
:
910 Mavimbela Section Katlehong, Germiston
SECONDARY EDUCATION
Institution
Grade
Year
:
:
:
Ponego Comprehensive School
Grade 12(Matric)
2012
TERTIARY EDUCATION
Institution
Courses
Year
:
:
:
:
TCM Academy
N5 – IT Essentials
CCNA
2013
Institution
Courses
Year
:
:
:
Google
Fundamentals of Digital Marketing
2021
Institution
Courses
Year
: University of Witwatersrand (Wits Digital Campus)
: Business Communication and Writing Skills
: 2021
Institution
Courses
Year
:
:
:
International Business Management Institute
Project Management
2021
Institution
Courses
Consultant Associate
Year
:
:
Altron/Bytes Solution
MB-210 MS Dynamics 365 Sales Functional
:
2020 – Present
SUMMARY OF EMPLOYMENT HISTORY
Company
Position
IOCO Digital
Resourcing
Contractor Care Consultant October 2018 to Current
IOCO Digital
Resourcing
Functional Sales
Consultant
March 2020 to Current
EOH Microsoft Platform
Project Administrator
March 2015 – September
2018
Rage Shoes South
Africa
TCM Academy
Call Centre Agent
August 2014 – March 2015
Intern (Computer
October 2013 – July
2014
Technician
Period
DETAILED EMPLOYMENT HISTORY
Company
Position
Period
:
:
:
IOCO Digital Resourcing
Contractor Care Consultant
October 2018 to March
2022
Duties:
•
Handling contractor inquiries, drafting offer letters, handling
contractor’s HR Queries from onboarding to taking care of them
on client sites.
•
Maintaining administrative systems like, SharePoint and Teams,
HR Contract generating, Timesheets and overtimes, conducting
billing and payroll.
•
Arranging assessments, send out IKM’s and MIE Tests •
Formatting documentation, like leave balances, Contractor
spreadsheets and contracts.
•
•
Pre-selecting candidates
Advertising positions on company website and all social Media
platforms
•
Handling payroll, overtime and timesheets.
•
Attending meetings and taking minutes.
•
Assisting managers, booking meetings for clients, booking
interviews for candidates, Submitting CVs to clients.
•
Handling stress
•
Communicating effectively
•
Managing administrative duties
•
Being self-motivated and efficient
•
Being analytical
•
Working with complex information
•
Amicable and respectful
•
Thorough and forward thinker
•
Multitasking
Skills
Reasons for Leaving: Career Advancement
Company
Position
Period
:
:
:
IOCO Digital Resourcing
Functional Sales Consultant
March 2020 to October 2021
Duties:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Interact with prospects / clients to understand business requirements
Demonstrate MSCRM solution capabilities to the client
Conduct business process analysis and create Fit/Gap report
Create Solution design to address client business, interface and
performance requirements
Advise on complex MS Dynamics CRM business cases and propose
comprehensive solutions based on MS CRM, 3rd parties and
customizations
Create functional requirement and functional design for customizations
Create estimates for implementation tasks
Provide MS Dynamics SME expertise to client and mentor team
members
Installation, setup and configuration of MS CRM, Dynamics Marketing,
Dynamics Social, Parature.
Data migration from external systems into MS CRM
Conduct solution testing and assist with user acceptance testing
Conduct user and administrator training
Complete the project tasks on time and under budget
Build expertise in Industry areas of focus, contributes to development of
Industry solutions
Assist sales and presales teams to prepare proposals, participate on
client presentations and support business development and the sale of
professional services when necessary
Skills
•
Handling stress
•
Communicating effectively
•
Managing administrative duties
•
Being self-motivated and efficient
•
Being analytical
•
Working with complex information
•
Amicable and respectful
•
Thorough and forward thinker
•
Multitasking
Company
Position
Period
:
:
:
EOH Microsoft Platform
Project Administrator
March 2015 to September 2018
Duties:
•
•
•
•
•
•
•
•
•
Manages project execution to ensure adherence to budget, schedule,
and scope
Leads the project team through all phases of software development:
requirements definition, planning, Development, and implementation
Organizes and conducts project meetings
Lead and facilitate project meetings
Monitors/tracks project milestones and deliverables
Oversees project financial and resources planning/allocation
Establishes and executes project communication plan, including status
report, risk management, escalation of issues that cannot be resolved
in the team
As required, interfaces with vendors; monitors/tracks vendor
milestones and deliverables.
Working on MS Project, SharePoint planner, MS Teams, PPO
Company
Position
Period Duties:
•
•
•
•
•
•
•
•
•
:
:
:
Rage Shoes South Africa
Call Centre Agent
August 2014 – March 2015
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable
software
Process orders, forms, and application
Route calls to appropriate resources
•
•
•
•
•
•
Document all call information according to standard operating
procedures
Recognize, document, and alert the management team of trends in
customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Reasons for Leaving: Contract ended
Company
Position
Period
:
:
:
TCM Academy
Computer Technician (Intern)
October 2014 – July 2015
Duties:
•
•
•
•
•
•
Installing software or hardware
Maintaining and repairing equipment
Troubleshooting different computer issues
Determining and installing appropriate security measures
Configuring computer networks
Providing technical support on-site or via phone or email
Knowledge:
•
•
•
•
•
•
•
•
•
•
Describe network fundamentals and build simple LANs
Establish Internet connectivity
Manage and secure network devices
Operate a medium-sized LAN with multiple switches, supporting VLANs,
trunking, and spanning tree
Troubleshoot IP connectivity
Describe how to configure and troubleshoot EIGRP in an IPv4
environment, and configure EIGRP for IPv6
Configure and troubleshoot OSPF in an IPv4 environment and configure
OSPF for IPv6
Define characteristics, functions, and components of a WAN
Describe how device management can be implemented using the
traditional and intelligent ways.
Understand QoS, virtualization and cloud services, and network
programmability related to WAN, access and core segments
Reasons for Leaving: Contract ended
PROJECT SELECT EXPERIENCE
Government Department
Client:
Tshwane University of Technology
Project:
TUT Office 365 Migration
Technologies
Microsoft Projects, MS SharePoint, MS Visio,
MS Excel, MS Teams, Telegram, Infor, Claims
Sheet
Role:
Project Administrator
Client:
NHLS
Project:
Microsoft Exchange and Office 365
Migration
Technologies
Microsoft Projects, MS SharePoint, MS Visio,
MS Excel, MS Teams, Telegram, Infor, Claims
Sheet
Role:
Project Administrator
Client:
Department of Defense
Project:
DOD Office 365 Migration
Technologies
Microsoft Projects, MS SharePoint, MS Visio,
MS Excel, MS Teams, Telegram, Infor, Claims
Sheet.
Role:
Project Assistant
Internal Projects
Client:
EOH AMP
Project:
Technologies:
Creating Standard Operating Procedure
Documents
Visio
Role:
Assisting Resource
Client:
ABInBev
Project:
Role:
Network Support Engineers/ Resource
Augmentation
Infor, Claims Software and Timesheet
Tracking, Billing Sheets
Project Coordinator
Client:
DSV
Project:
Data Center Support/ Resource
Augmentation
Technologies:
Technologies:
Role:
Infor, Claims Software and Timesheet
Tracking, Billing Sheets
Project Coordinator
REFERENCES
Pierre De Leeuw
Service Delivery Manager
EOH ICT-
Aja Eloff
BU Head
IOCO AppDev-
