Futhai Bernard

BERNARD FUTHAI RUTH PROFESSIONAL EXPERIENCE Peace and conflict resolution expert and a Virtual Assistant professional with high problem-solving skills, and experience in CRM navigation. I am also a Human resource manager with over 2 years of experience in the role. I am proficient in CRM platform Navigation, Google Workspace, Calendar and Schedule Management, Project Management tools (Trello), Collaborative Tools (Slack, Zoom, etc), and hands-on Marketing and Advertising. Proven track record of enhancing productivity, providing specialized support with my skill set, and leveraging technology to solve business challenges. PROFESSIONAL EXPERIENCE Moniepoint MFB, JOS BRANCH — BUSINESS RELATIONSHIP MANAGER (BRM) NO.1 NATHAN ESTATE BUKURU LOW-COST, JOS SOUTH PLATEAU STATE. Nigeria--Date Of Birth: 16th October 1996 Marital Status: Married SKILLS ● Virtual Assistant ● Google Workspace (Docs, Sheets, Slides, Gmail, etc.) ● ● ● ● ● ● ● ● ● ● ● ● ● Office Management Calendar and Schedule Management Time Management Communication Skill Data Entry And Filling Prompt Engineering Customer service Leadership Research Marketing And Advertising. Strategic Planning Project Management Problem-solving APRIL 2024 - PRESENT ● Managed business owner data using Moniepoint’s TECHNICAL PROFICIENCY CRM platform, ensuring accurate records and efficient data handling. ● Increased customer satisfaction by 20% through timely resolution of escalated complaints via the CRM system. ● Organized and led meetings using Google Workspace tools, improving team collaboration and project execution. ● Led a cross-functional team to optimize business processes using ERP systems, ● ● ● ● ● ● ● ● ● ● Google Workspace Microsoft Office Ai Prompting Slack CRM Platform Navigation Trello Data Management Cloud-Based Storage Canva Social Media Management resulting in a 15% increase in operational efficiency. ● Collaborated with stakeholders to enhance business relationships and drive strategic technology initiatives. ● Responsible for bringing in new clients and users, signing them up, and potentially selling one of your products to them. ● Generation of leads on social media through research and cold calling. LANGUAGES ENGLISH AND HAUSA Bejafta Groups Fertilizer Blending Plant| Human Resource Manager 2018 – 2020 EDUCATION ● UNIVERSITY OF ABUJA, ABUJA — Bsc. Political Science ● ● ● ● ● ● Was responsible for Safety and Compliance, collaborating with the safety officer to ensure a hazard-free work environment. Conducting safety drills and enforcing the use of personal protective equipment (PPE). Managing shift schedules and ensuring sufficient manpower for 24/7 operatiRecruiting skilled workers familiar with fertilizer blending equipment and processes. Recruiting skilled workers familiar with fertilizer blending equipment and processes. Also supporting the technical team in developing employee competencies specific to fertilizer production. Setting up health and wellness programs for plant workers and addressing issues such as workplace conflicts and workplace hazards. Working with department heads to optimize workforce deployment for blending, packaging, and logistics. Streamlining communication between HR and production teams. ● UNIVERSITY OF JOS, PLATEAU — Msc. Peace And Conflict Resolution ● Udemy, Certified — Virtual Assistant REFEREES Mr. HENRY SUNDAY IDAGU MANAGING DIRECTOR. GETEXPRESS INTERNATIONAL PHONE NO:- EMAIL:- Mr. JACOB G MALLO M.D BEJAFTA GROUP PHONE NO:- EMAIL:- Getexpress International | Virtual Assistant 2020 – 2024 ● Worked directly with the Managing Director and part of my task was to make personal appointments and reservations. also made bookings for travel and accommodation. ● Conducted online research, gathered necessary data, and made reports on them. ● Managing Contact Lists and preparing meeting agendas. ● Monitoring Project timelines and deadlines, also coordinating with team members and freelancers on projects.