Furkan Kilic

Furkan Kilic Information technology consultant Details Profile Address ZWALUWSTRAAT 52 4005 EP TIEL A performance driven Information Technology Consultant with excellent analytical and Phone (UK) - by my team leader for my pragmatic approach to problem solving and a drive to see things communication skills. An inquisitive mind-set with a passion for learning, growth and solving challenging problems. Comfortable working within a team and independently. Recognized through to completion Email-Date / Place of birth- United Kingdom Nationality Employment History Information technology consultant, Wipro Sep 2018 - Present • British London EUC Deployment lead/Junior Project manager role in BAU team on client site liaising with the project management team alongside operation/service management roles. I have also been awarded with many appraisals from the client Driving license for the work I have done and gone the extra mile. UK • Responsible as a cluster lead/Junior Project manager for the desktop and laptop BSN deployment in Middle East (Turkey, UAE, Israel, Saudi Arabia, Morocco) and Europe - (UK, Spain, Austria, Slovakia, Switzerland. Greece, France, Germany. Belgium, Netherlands) where Wipro deployed over 3000 devices within the time scale, and Skills that deadline was met early for the go live. • Communication ••••• ••••• ••••• ••••• ••••• ••••• ••••• Adaptability engineer role. • Managing a small team supporting the device deployment in each location. • Training each engineer for the deployment in each location. Some of these engineers where within 3rd party vendors with limited English. • Maintaining the device deployment tracker which captures the status of each Computer Skill s user-laptop deployment alongside desktop/printer deployment. • Customer Service Communication Skills Critical thinking and problem solving ••••• ••••• Time Management Setting up daily WebEx meetings to solve any problems if any issues occurred in each location. Microsoft Off ice Leadership Gained Stakeholder, Vendor and Operations management skills to add on to my initial • Aligning with each time zone for different locations. • Maintaining the device inventory. • Taking lead on any responsibility any P2-P3 incidents • Being on ground in Turkey, Germany and UK supporting the deployment. • Supporting the BAU team with Service desk tickets in a EUC environment. • Resolving on Ground EUC technical problems on devices. • Remote Support for laptop enrolment and problem-solving issues. • Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems. • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops. • Provide timely, detailed, and accurate status information and resolution for all issues/projects assigned. • Taking charge in updating status reports, including weekly updates Microsoft Azure ••• ••• IT Project Management Sales Advisor & Team Leader, Three UK Dec 2015 - Sep 2018 London British telecommunications and internet service provider • Provided product advice and customer help • Worked in a team, took leadership role in manager’s absence. Languages • Performed stock takes and general shop floor maintenance • Booking in stock. English ••••• ••••• Education Turkish Kingston University, BSc (Hons) Computer Science Sep 2015 -Jun 2018 London Lower Second class honors .