Funmilola Seyi Oladipo

OLADIPO, Funmilola Seyi PROFESSIONAL PROFILE Detail-oriented Virtual Assistant and Customer Service Representative with hands-on experience supporting technology-driven teams through AI-assisted research, data management, and workflow automation. Proficient in leveraging AI platforms such as ChatGPT and Claude to streamline processes and improve operational efficiency. Demonstrated success in data integrity and quality assurance, managing high volumes of customer inquiries via email, live chat, and CRM systems. Known for exceptional organizational skills, strong attention to detail, and the ability to work independently within structured workflows. Committed to delivering high-quality support that enhances team productivity and ensures a seamless customer experience. EDUCATIONAL PROFILE University of Calabria, Calabria, Italy M.Sc Nutritional Sciences (28.95/30) University of Ibadan, Ibadan, Oyo State B.Sc. Human Nutrition and Dietetics (Second Class Upper Division) - WORK EXPERIENCE Executive and Personal Assistant November 2024- December 2025 Personal Client, Italy, Remote •Provided comprehensive administrative support, managing multiple concurrent tasks with exceptional attention to detail. •Designed and implemented digital filing systems, organizing 1000+ documents with tagging and categorization for easy retrieval. •Drafted and managed professional correspondence across multiple channels (email, Slack, Teams), maintaining clear communication. •Conducted research and compiled information for various personal and professional needs, delivering structured findings. Customer Service Representative November 2023 – July 2024 Etisalat Telecommunications, Nigeria • Processed 100+ customer data transactions daily with 99.9% accuracy. • Resolved customer inquiries using internal databases and product documentation within target timeframes. • Maintained 95%+ quality assurance scores across customer interactions. • Identified upsell and cross-sell opportunities and logged qualified leads in CRM. • Followed detailed SOPs to ensure compliance with service and data standards. • Drafted and refined professional email responses to improve clarity and resolution speed. Administrative Virtual Assistant December 2022 – August 2023 Smile Train Foundation, Nigeria • Managed and documented case information for 100+ clients monthly with high accuracy. • Improved report-writing productivity by 40% using structured workflow tools. • Maintained organized spreadsheets and databases to support program tracking. • Delivered one-on-one clients support following standardized procedures. • Prepared educational and communication materials for bi-weekly sessions. Research Assistant November 2020 – March 2022 University of Ibadan Research Team, Nigeria • Supported large-scale data project covering 2,500+ stakeholders. • Maintained 100% data documentation accuracy using ODK and KoboCollect. • Managed weekly compliance tracking for 2,000+ participants using Airtable and Google Sheets. • Created standardized documentation to support onboarding and process consistency. CORE SKILLS • • • • • • • • • • Email Support & Ticket Handling Live Chat Customer Support CRM & Data Management Customer Issue Resolution SLA & Quality Compliance Professional Written Communication Multitasking & Time Management Microsoft Office & Google Workspace Zendesk / Freshdesk (familiar) AI-assisted workflow tools TECHNICAL SKILLS CRM & Support Tools: Zendesk (familiar), Freshdesk (familiar), Airtable Productivity: Microsoft Office, Google Workspace Communication: Slack, Microsoft Teams, Zoom Data Tools: Excel, Google Sheets, KoboCollect, ODK AI Tools: ChatGPT, Claude, Gemini LANGUAGES • English — Native • Yoruba — Native • Italian — A2 CERTIFICATIONS • Customer Experience (CX) for Business Success — Jan 2026 • Digital Business Expert — Jan 2026 • CITI Good Clinical Practice — Oct 2022 REFERENCES Available on Request