Funmilola Alice Eyanohonre

An exceptional customer success representative with over 17 years experience in working in the cooperate world. A strategic manager with excellent leadership and communication skill. Strong ability to resolve conflicts, manage people and drive results.

My key responsibilities include:

● Oversee the management of key customer accounts, building and maintaining strong relationships.

●  Administer financial reporting controls that saved management 45% of the usual time allotted for financial decision-making.

● Establish and tracked key performance indicators (KPIs) for the Customer Success team.

● Train and coach new recruits in the department leading to 100% efficiency in tasks assigned.

● Handle customer inquiries and resolved issues promptly and professionally.

● Liaise with external vendors to manage any discrepancies in transactions with excellent communication skills.

● Collaborate with other team members to improve customer service processes and procedures.

● Maintain detailed and accurate records of customer interactions and transactions.

● Assist in the preparation of customer service reports and analyses. I am a dedicated professional with extensive experience in managing and documenting promptly.