Funmilola Ademiluyi

 FUNMILOLA OLUWAKEMI ADEMILUYI OBJECTIVE To offer my best at all time and proactively support all innovative ideas in the company and exhibit the highest level of professionalism in the discharge of my duties and responsibilities. CONTACT INFORMATION Flat 2,block 49,zone 5,Jakande Estate,Isolo, Lagos State. Phone no: -, - Email Addresses: -- OTHER INFORMATION Nationality: Nigerian Date of Birth: 11th September, 1981 Gender: Female Marital Status: Married Religion: Christian EDUCATION AND QUALIFICATIONS [2004 – 2008] University of Ado Ekiti, Ekiti State. [1992 - 1998] Army Cantonment Secondary School, Ikeja, Lagos State. [1986 – 1992] Military Cantonment Primary School, Ikeja, Lagos State. COURSES/TRAININGS [2021] Understanding Customer Service ,LinkedIn [2021] Dealing with difficult customers,LinkedIn [2021] General HSE Risk Assessment Course [AOSH], UK [General HSE Institute of safety Professionals of Nigeria [ISPON] [2020] HSE 3 Institute of Safety Professionals of Nigeria. [ISPON] [2020] HSE 1, 2 & 3 World Safety Organization [WSO] [2019] Yaba College of Technology, Lagos State. (OHSE) [2017] Diploma in occupational health and safety management, Yabatech [2015] Diploma in Customer Service Management [2011] Diploma in Air Ticketing & Reservations [2010] Flight Attendant Training [Trans Africa World Airline] [2009] Communication skills & Customer Service Training WORK EXPERIENCE [Feb, 2015– Feb,2021] Employer: intelPRO SOLUTIONS, Lagos, Nigeria Position: Customer Service Support Officer Responsibilities: ∙ Deal directly with customers by telephone, electronically or face to face and respond promptly to customer inquiries ∙ Handle and resolve customer complaints ∙ Obtain and evaluate all relevant information to handle product and service inquiries ∙ Provide pricing and delivery information and perform customer verifications ∙ Set up new customer accounts and process orders, forms, applications and requests ∙ Organize workflow to meet customer timeframes and direct requests and unresolved issues to the designated resource ∙ Manage customers' accounts and records of customer interactions and transactions ∙ Record details of inquiries, comments and complaints ∙ Record details of actions taken, prepare and distribute customer activity reports ∙ Maintain customer databases and manage administration ∙ Communicate, escalate and coordinate with internal departments ∙ Follow up on customer interactions and provide feedback on the efficiency of the customer service process [February, 2010 – Dec, 2014] Employer: Union Diagnostics & Clinical Services Plc, Lagos, Nigeria Position: Customer/Guest Relation Officer Responsibilities: ∙ Listen to customers’ questions and concerns, and provide answers or responses ∙ Provide information about products and services ∙ Take orders, calculate charges, and process billing or payments ∙ Review or make changes to customer accounts ∙ Handle returns or complaints ∙ Record details of customer contacts and actions taken ∙ Review and select standard responses for answers or solutions ∙ Refer customers to supervisors or more experienced employees [June, 2008 – January, 2010] Employer: W.W Golden Travels & Tour, Lagos, Nigeria Position: Marketing Executive Responsibilities: ∙ Monitoring and analyzing market trends in the Traveling & Tour industry ∙ Studying competitors' products and services ∙ Exploring ways of improving existing products and services, and increasing profitability ∙ Identifying target markets and developing strategies to communicate with them ∙ Preparing and managing marketing plans and budgets ∙ Managing the production of promotional material ∙ Liaising with other internal departments such as sales and distribution ∙ Producing reports to monitor results ∙ Presenting findings and suggestions to company directors or other senior managers ∙ Travelling and attending seminars, conferences and sales meetings ∙ Supporting and managing other marketing activities as directed by the Manager. HOBBIES Reading, Meeting and attending new people REFERENCES To be provided when required