Funmilayo Olatunji

FUNMILAYO TEMITAYO OLATUNJI PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with 4+ years of experience providing administrative support, calendar and email management, CRM coordination, and customer service in fast-paced environments. Proven track record of improving workflow efficiency by 20% and achieving 95% customer satisfaction. Skilled in remote collaboration, process optimization, and automation tools to support business growth and operational excellence. CORE SKILLS · Virtual & Executive Assistance · Calendar & Email Management · Administrative Support · Document Preparation & Data Organization · CRM Management (Zendesk, Salesforce,Freshdesk,Trello,Slack,Zoom) · Customer Support (Phone, Email, Live Chat) · Content Creation & Editing · Sales Strategy & Lead Generation · Workflow Optimization & Team Collaboration · Microsoft Office Suite, Google Workspace · AI Response Evaluation . Empathy & Emotional Insight Assessment . Critical Thinking & Logical Reasoning · Bookkeeping(Quickbook,Zoho) · Automation Tools (Zapier,Clickup,Airtable,Monday.com,Make.com,Notion) EXPERIENCE Virtual Assistant – Free App LLC (2024) • Conducted lead generation and maintained organized prospect databases. • Coordinated remote documentation and follow-up processes. Customer Service Representative – Ecobank -) • Maintained 95% customer satisfaction across phone, email, and live chat. • Improved workflow efficiency by 20%. • Managed CRM records and internal scheduling. Affiliate Sales Specialist – Expertnaire -) • Increased revenue by 50%. • Exceeded sales targets by 75%. Direct Sales Agent-FCMB (2014) • Conducted lead generation and maintained organized prospect databases. • Maintained 95% customer satisfaction across phone, email, and live chat. EDUCATION Bachelor of Science in Business Administration University of Lagos | 2016 TRAINING & CERTIFICATIONS • IT Support Skills – Digital Witch Community | 2025 • Technical Support – Coursera | 2025 • IT Service Desk: Customer Service Fundamentals with AI – LinkedIn | 2026 • Analyzing and Visualizing Data with Microsoft Power BI- 10Alytics| 2022 • • Microsoft Excel 2013 Certification- LinkedIn|2022 Lead with Positive Power- LinkedIn|2024