Funmilayo O. Ogunbiyi

Ogunbiyi, Funmilayo Olufunke Lagos State-,- |- PROFILE SUMMARY Dynamic and results-oriented banking professional with over 4 years of progressive experience in customer service, cash operations, and branch administration at one of Africa’s leading financial institutions. Demonstrates a strong track record of managing high-volume transactions, leading customer service teams, and ensuring operational compliance with regulatory and audit standards. Recognized for exceptional leadership, client relationship management, and the ability to streamline processes that enhance service delivery and operational efficiency. CORE COMPETENCE • • • • • • • Microsoft office packages Proficient in statistical analysis Excellent problem solving and critical- thinking abilities Strong attention to detail and accuracy in data analysis Strong organizational and time management skills Good communication skills Good interpersonal relationship skills PROFESIONAL EXPERIENCE NOBOX – Original Hardware Store, Lagos, Nigeria Office Administrator & Branch Accountant | April, 2023 – July, 2024 • • • • • Oversee day-to-day branch operations, including office management, staff coordination, and customer relations. Handle all branch accounting functions, including daily reconciliation, expense tracking, and preparation of financial reports. Maintain accurate records of inventory purchases, vendor payments, and customer invoices to ensure financial integrity. Serve as liaison between the Lagos branch and head office for financial reporting, audits, and compliance updates. Implement operational processes to improve efficiency, reduce errors, and enhance customer satisfaction at the branch level. United Bank for Africa (UBA), Nigeria Various Roles | April, 2019 – March, 2023 Head of Customer Service • Directed and supervised the Customer Service Unit, ensuring exceptional service delivery and adherence to bank policies and regulatory guidelines. • • • • Managed and coached front-line staff, set performance targets, and implemented training to improve service standards. Oversaw account opening, KYC documentation, and onboarding processes, ensuring full compliance with regulatory requirements. Handled escalated customer issues and complex disputes, ensuring quick resolution and customer satisfaction. Collaborated with operations and marketing teams to streamline branch processes, driving efficiency and improving client experience. Cash Officer & ATM Custodian • • • • Oversaw daily cash operations of the branch, including vault management, cash balancing, and reconciliation of transactions. Served as ATM custodian, responsible for replenishment, reconciliation, and ensuring functionality and security of machines. Ensured strict adherence to cash handling policies, internal controls, and regulatory compliance to mitigate risks and audit exceptions. Supervised tellers and supported the branch manager in coordinating operational activities and reporting. Bank Teller • • • • Processed a high volume of deposits, withdrawals, funds transfers, and other customer transactions with accuracy and efficiency. Provided frontline customer service, addressing inquiries, assisting with basic account operations, and referring clients to relevant services. Ensured daily balancing of teller cash drawer and reported discrepancies promptly to supervisors. Maintained a reputation for accuracy, integrity, and exceptional service, earning client trust and confidence. Legend Group of Schools, Benin, Edo State (NYSC Service Year) Economics, Marketing, and Business Studies Teacher | July, 2017 – April, 2018 • • • • Taught Economics, Marketing, and Business Studies to junior and senior secondary classes, delivering lessons aligned with the Nigerian curriculum. Developed lesson plans, assessments, and instructional materials to enhance student learning and engagement. Prepared students for WAEC and NECO examinations by providing guidance, tutorials, and extra coaching. Contributed to school activities and student mentorship during the NYSC service year. Nigerian National Petroleum Corporation (NNPC), Lagos Zonal Office Financial Accounts Department Intern (Industrial Attachment) | November 2014 – June, 2015 • • • • Assisted the finance team in processing invoices, vouchers, and payment schedules. Supported account reconciliation and helped maintain proper documentation of financial transactions. Gained hands-on experience in public sector accounting practices and reporting. Participated in internal audit support tasks, filing, and retrieval of important financial documents for reference. CERTIFICATIONS • Institute of Chartered Accountants of Nigeria (I.C.A.N.) 2024 Associate Chartered Accountant (A.C.A) {in view} • The Chartered Institute of Project Management (C.I.P.M.) 2018 Post Graduate Diploma in Project Management • Chartered Institute of Contract, Project and Facility Management (C.I.C.P.F.M.) 2018 Proficiency Certificate in Facility Management. EDUCATION Lagos State Polytechnic, Ikorodu, Lagos State (2016) Higher National Diploma (H.N.D.) in Accounting Lagos State Polytechnic, Ikorodu, Lagos State (2013) Ordinary National Diploma (O.N.D.) in Accounting Olorunfunmi Grammar School, Idimu, Lagos State (2010) Senior Secondary School Certificate (S.S.C.E.) Mount Olivet Primary School, Idimu, Lagos State. (2003) First school leaving certificate (F.S.L.C.) REFERENCE Available Upon Request