FUNMILAYO MARY ADEDOKUN
- --Customer Support || Customer Service and Business Management
PROFESSIONAL SUMMARY
Highly adaptable and detail-oriented Customer Support Specialist with extensive
experience in providing exceptional assistance and ensuring timely and precise
support for customers. Skilled in a wide range of tasks, including customer service,
issue resolution, and product guidance. Proficient in utilizing various
communication and collaboration tools, with a strong focus on organizational
abilities, multitasking, and independent work. Adept at enhancing customer
satisfaction, providing solutions, and developing relationships to ensure customer
loyalty and business growth. Experienced in fast-paced typing and effective
communication, essential for delivering top-notch client support.
RELEVANT SKILLS
Customer Support Duties
Good working knowledge of Communication, CRM and workspace
management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC,
Zoho, Wire, HubSpot, Zendesk, Intercom, Google Suite, etc.
Attentive in responding to customer queries in a timely and accurate way, via
phone, email, or chat, continuously improving customer support based on
feedback and implementing enhancements.
Communicates effectively with customers, addressing their needs and rendering
timely and thorough assistance.
Possesses technical proficiency in accurately documenting customer
interactions, handling order processing and managing customer accounts.
Ensures office equipment ran smoothly and properly and manages the
applicable inventories, orders/replaces equipment, and supplies.
Troubleshooting, identifying customer needs and helping customers use
specific features.
Resolves customer queries, recommending solutions, and guiding product users
through features and functionalities.
Performs other customer support duties, data management, and support to
enhance the smooth running of the office.
Attends to clients' requests and communicating job completion feedback to
customers.
Facilitates and tailors customer experience to individual needs to enhance
customer satisfaction.
Shares relevant customer feedback to help improve offerings and evaluating
customer support processes for improvements.
Customer Service
Effectively manages contract, achieving customer's expectations.
Provides outstanding customer service, data entry, and processed orders for
multiple clients exceeding all customer service expectations.
Consistently recognized for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external
customers to provide office, technical and other needed support; while keeping
tabs on clients' needs, activities, and expectations to ensure satisfaction for
client retention.
SALES & MARKETING
Collaborates with the sales team to implement as well as analyze sales and
marketing initiatives to drive revenue.
Strong knowledge of various email marketing tools: birdsend, Sendinblue,
Mailchimp, Keap, etc.
Reach out to leads, increase and build a pipeline of prospective customers and
manage interface.
Upsell customers through the recommendation of products that meet their
specific needs
RESEARCH
Able to work with many kinds of clients in a wide variety of fields. Excellent at
researching clients' brands, industries, and markets very quickly and efficiently.
WRITING
Skilled at writing various business correspondences such as internal and
external letters, reports, and memorandums that facilitate the effective flow of
information within and outside the organization.
Business Growth
Adept at expanding business, services, and product portfolios, while sourcing
new business frontiers and developing relationships.
Has strong business acumen working with both start-up ventures and
experienced businesses to expand opportunities and boundaries and build
profitably.
Leadership and Management
Ability to influence, attract, build relationships, and retain talents; coach,
develop and support employees at all times, and professionally to yield a great
team, facilitate teamwork, and eventual success.
Communication
Excellent written and verbal communication skills, with the ability to
communicate subjects to a diverse audience.
HISTORY
09/2021
Customer Support Specialist
to Current KLIRKVIEW ENGINEERING AND CONSTRUCTION LIMITED
05/2015 to Customer Service Representative
08/2021
06/2012
to
04/2015
EMMABOS GOLDPRIME NIGERIA ENTERPRISES
Customer Service Associate
EXTENSION PUBLICATION LTD IBADAN, OYO STATE
EDUCATION
Bachelor of Science: Accounting
Adekunle Ajasin University, Akungba-Akoko, Ondo State.
TRAINING AND CERTIFICATIONS
Leadership /Management Training
Leadership, Winning Strategic Opportunities, Exceptional Presentation,
Customer Relation Management (CRM)
Operations Support, and Coordination.
Accounting Foundations: Managerial Accounting
Cousera
Customer Service Fundamentals
Technical Support Fundamentals
IT Basics, Computer Fundamentals
LinkedIn
Writing Customer Service Emails
Customer Service: Serving Customers Through Chat and Text
MiCrow
Providing Effective Internal Customer Service
Customer Segmentation
Polishing Your Skills for Excellent Customer Service
Other Trainings
Customer Engagement Specialist Certification (IBM)
Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram,
Twitter, Telegram) usage and automation
