Funmilayo Mary Adedokun

Virtual Assistant/ Customer Support Specialist Work Sheet by Funmilayo Adedokun. Client: Protect Duration: Jan 2021 - Nov 2023 Tasks and Achievements: 1. Administrative Support: - Managed daily schedules, appointments, and emails for the client. - Arranged and coordinated meetings, ensuring timely communication with all parties involved. - Prepared detailed meeting agendas and minutes, enhancing organizational efficiency. 2. Data Entry and Organization: - Maintained accurate and up-to-date databases, entering new information and verifying data integrity. - Developed an efficient filing system, reducing retrieval time by 25%. - Conducted regular data audits, ensuring the database's accuracy and completeness. 3. Research and Analysis: - Conducted market research to identify potential business opportunities. - Compiled comprehensive reports on industry trends, competitor analysis, and customer preferences. - Analyzed research findings, providing actionable insights for strategic decision-making. 4. Customer Service: - Managed customer inquiries and resolved issues promptly, maintaining a 95% customer satisfaction rate. - Handled customer feedback and implemented process improvements based on their suggestions. - Managed social media channels, engaging with customers and building brand loyalty. 5. Project Management: - Coordinated and tracked project tasks, ensuring deadlines were met and project milestones achieved. - Collaborated with team members, delegating tasks effectively to optimize productivity. - Implemented project management tools, streamlining collaboration and communication. 6. Communication: - Drafted professional emails, reports, and other communication materials. - Maintained clear and concise communication with the client, providing regular updates on task progress. - Acted as a liaison between the client and other team members, facilitating seamless communication. Client Testimonial: I am incredibly impressed with Funmilayo Adedokun's virtual assistant/. Customer Support services. Her attention to detail, organizational skills, and proactive approach significantly contributed to the success of our projects. I highly recommend Funmilayo Adedokun and for any virtual assistant tasks. By Protect