Funmilayo Adegbile

I help SaaS and software-based businesses turn overwhelmed inboxes and ticket backlogs into structured, scalable support systems.

I’m a detail-oriented Customer Support & Technical Support Specialist with hands-on experience supporting SaaS products, software platforms, and digital tools.

I work extensively with CRMs, ticketing systems, and project management tools, providing email, live chat, and ticket-based support, as well as first-line technical troubleshooting, bug reporting, and issue escalation.

What sets me apart is my KPI-driven, system-oriented approach. I don’t just reply to tickets — I analyze support data, identify recurring technical issues, document solutions, and optimize workflows to reduce backlog, improve response and resolution times, and enhance overall user experience.

• SaaS & Software Customer Support (Email, Live Chat, Ticketing)
• Tier 1–2 Technical Support & Troubleshooting
• Bug tracking, reproduction, and escalation to engineering teams
• CRM management, tagging, and support documentation
• Automation of repetitive support workflows
• Project management tools & internal workflow optimization



If you need a reliable, technically capable support partner who understands SaaS users, performance metrics, and scalable support operations, I’m here to help your product and customers succeed.