FUNKE AKINDEJOYE
Customer Support Specialist
Remote: Global
PROFESSIONAL SUMMARY
Customer-focused Remote Customer Support Specialist with 8+ years of experience delivering
exceptional support across SaaS, eCommerce, International Education and Online Marketplace
platforms. Proven ability to handle high-volume inquiries (20–30 daily) across email, live chat and
social media while maintaining strong customer satisfaction and retention.
Experienced in vendor onboarding, technical issue resolution, customer success and global
customer support. Adept at working with international customers across multiple time zones and
ensuring seamless customer experiences.
Seeking full-time remote Customer Support Representative roles with global companies in
eCommerce, SaaS, Cloud, Fintech and Tech Companies.
CORE SKILLS
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Customer Support & Customer Success
Live Chat & Email Support
Vendor Onboarding & Management
Technical Issue Resolution
CRM Tools & Ticket Management
Customer Retention & Satisfaction
Problem Solving & Conflict Resolution
Remote Collaboration (Slack, Zoom, Teams)
Multichannel Support (Email, Chat, Social Media)
Order Processing & Product Support
PROFESSIONAL EXPERIENCE
Customer Service Officer (Remote)
Wesfabrics.com | December 2024 – March 2026
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Handled 15–25 daily customer inquiries via email, live chat and social media channels.
Assisted customers with product selection, order placement and checkout support.
Provided detailed product information including fabric material, patterns, color,
availability and delivery timelines.
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Resolved customer concerns quickly, improving customer satisfaction and retention.
Collaborated with internal teams to ensure smooth order fulfillment.
Key Achievement:
✓ Maintained high customer satisfaction by delivering fast and accurate responses to global
customers.
Customer Support Officer / Vendor Manager (Remote)
Booklystores.com | March 2022 – November 2024
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Onboarded new vendors to the global marketplace platform
Managed 25–30 support tickets daily from vendors
Provided technical support related to vendor stores and account management
Acted as Vendor Manager ensuring vendor success and satisfaction
Helped vendors resolve technical issues and optimize store performance
Key Achievements:
✓ Successfully onboarded multiple vendors to platform
✓ Improved vendor satisfaction through proactive support
✓ Reduced vendor technical issues through quick troubleshooting
Mental Health Counsellor (Volunteer)
Mentally Aware Nigeria Initiative (MANI) | January 2020 – December 2023
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Provided emotional support and counseling to individuals experiencing mental health and
life challenges
Counseled 5–10 individuals weekly from different parts of the world through virtual
support channels
Listened empathetically, assessed concerns, and offered practical coping strategies and
guidance
Maintained confidentiality and documented interactions according to organizational
guidelines
Collaborated with team members and escalated high-risk cases to senior counselors when
necessary
Key Achievements:
✓ Supported individuals from diverse backgrounds across multiple regions
✓ Demonstrated empathy, active listening, and strong communication skills
✓ Helped improve emotional well-being and provide safe support spaces for clients
Customer Support Representative
examBrains.com | February 2017 – November 2019
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Handled 10–20 inquiries daily from students and parents
Provided guidance on international education opportunities
Responded to inquiries via email, live chat and social media
Assisted prospective students with application process and information requests
Maintained accurate communication records and follow-ups
Key Achievements:
✓ Delivered high-quality customer service to local clients interested in international
education
✓ Managed high-volume inquiries efficiently
EDUCATION
Bachelor of Technology (B.Tech.) – Electronic & Electrical Engineering (Ladoke Akintola University of Technology, Ogbomosho, Oyo, Nigeria).
Master AI Video Creation Certificate – Udemy Inc
Mental Health Counsellor - Mentally Aware Nigeria Initiative
LANGUAGES
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English – C2 (Professional Fluency)
Yoruba - Native
TOOLS & TECHNOLOGIES
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Zendesk
Freshdesk
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HubSpot
Intercom
Live Chat
Slack
Google Workspace
Microsoft Office
Zoom
REMOTE WORK STRENGTHS
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Experience supporting global customers
Strong written communication skills
Fast response time
Problem-solving mindset
Customer-first approach
AVAILABILITY
Open to Full-Time Remote Customer Support Specialist roles in SaaS, eCommerce, Cloud, Fintech
and Technology Companies.
Available for Day Shift | Global Teams | Immediate Start
WHY HIRE ME
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8+ years Customer Support Experience
Global Customer Support Experience
Multichannel Support Expert
Vendor & Customer Success Experience
Strong Communication Skills
Remote Work Ready
