Fuad Tijani

CURRICULUM VITAE CONTACT INFORMATION Name: TIJANI FUAD TOWUMI Address:No 49, Nosiru Atuwon Street, Eyinta Sabo Ikorodu, Lagos Nigeria. Mobile:- Email:-PERSONAL INFORMATION Date of birth:31st –July -1990 Place of birth:Offa, kwara state Nationality:Nigeria Gender:Male Marital Status:Married Health Excellent PROFILE I am a passionate, committed and experienced IT Professional, with over 5 years’ experience in Financial Industry. This has deepened my requisite expertise in IT service management involving but not limited to support and management of systems, networks, Infrastructure, application and Database management, Help Desk and Service desk Management. I am a well-rounded IT Enthusiast with a Knack for Professionalism EDUCATION & QUALIFICATION WITH DATES • NATIONAL OPEN UNIVERSITY OF NIGERIA B.sc Computer-sci In-View 2013 • KWARA STATE POLYTECHNIC, ILORIN, KWARA STATE National Diploma in Computer-sci 2010 • ARMY DAY SECONDARY SCHOOL, ILORIN KWARA STATE Senior Secondary Certificate Examination (SSCE) 2007 • ADEOLA MODEL SCHOOL, OFFA, KWARA STATE First School Leaving Certificate 2001 WORK EXPERIENCE KEYSTONE BANK LTD 1 Keystone Crescent Adeyemo Alakija street, by Idowu Tylor street Victoria Island, Lagos Dept. – Information Technology Service Desk Role – Service Centre AnalystSeptember 2019 – Till date Roles and Responsibilities Taking calls on the Service Desk from Partners and staff and troubleshooting issues to achieve a timely and effective resolution Providing hardware support, application support and audio-visual support Setting up and configuring new hardware and software, ensuring 100% functionality Logging tickets and managing them effectively Relocating and setting up IT equipment whilst ensuring that assets are managed accurately To deliver where required inductions and basic training in the use of IT facilities Provide support to user, staff, Customers and branches bank-wide Procurements of IT hardware DIAMOND BANK PLC Plot 234B, Muri Okunola Street off Ajose Adeogun Street Victoria Island, Lagos Dept. – Information Technology Service Desk Role – IT Service Desk Analyst October 2016 -Feb 2018 Roles and Responsibilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. First and second level line support – troubleshooting of IT related problems from in house software’s to hardware. Escalate unresolved issues to the infrastructure support team. Take ownership of user problems and follow up the status on behalf of the user and communicate progress in a timely manner. Basic Active Directory knowledge. Creating user account, reset password, create groups (email). DIAMOND BANK PLC Plot 1261, Adeola Hopewell Street, Victoria Island, Lagos Dept. - System Support/ATM AssistanceMay 2014 – October 2016 Role – System Support engr. Roles and Responsibilities PC troubleshooting and repairs Printer configuration and troubleshooting PC configuration and deployment Carry out all suggested response action to threats upon Detection of security breach or network attack Perform other duties/Special projects as assigned DIAMOND BANK PLC Plot 1261, Adeola Hopewell Street, Victoria Island, Lagos Dept. - Centralize customer service Role - Customer Service Rep February 2012 – May 2014 Roles and Responsibilities Customer information maintenance New Account opening and maintenance A.M.L data record Account status and record Regularization of account INTEREST Ready to learn, ability to lead and motivate people to achieve constructive goals, Passion for Business, People related activities and strategy development. REFEREES AVAILABLE UPON REQUEST