Froilan Lloyd Valdez

Froilan Lloyd C. Valdez Contact Info: Address: 6-A Apugan Loakan, Baguio City Mobile No.:- Email:- Personal Particulars Age: 34 years Date of Birth: 22 Dec 1982 Nationality: Philippines Gender: Male Marital Status: Single Permanent Residence: Philippines Educational Background Highest Education Level: Bachelor's/College Degree Grade: Incomplete Field of Study: Computer Science/Information Technology Major: Computer and System Analysis Institute / University: BETI College of Technology Related Professional Experience: DSB Consulting Technical Support Representative May 2016 – Current Work Background – Monitor cloud services for Bebop Tech. and Pokitdok. Responsibilities Manage server connection Tools: Confluence, OpsGenie, HipChat, New Relic Escalate any irregularities Communicate with the customer to provide timelines and updates Update and maintain existing support knowledge base in confluence. Auslogics Technical Support Representative December 2014 – February 2016 Work Background – Provide all-around technical support for Tweakbit customers. Responsibilities Technical support for various Tweakbit programs Support for hardware, software, and drivers installation Providing recommendations for products and specifics for pre-sale inquiries Upselling Tweakbit Live Assist Remote desktop session for better troubleshooting assistance CSS Corp. Technical Support Representative Level 2 April 2013 – September 2013 Work Background – Provide advanced technical support for ASUS US and Canada. Responsibilities Technical support for various ASUS products: motherboard, routers, modems, wireless devices, video cards, network media, and other entertainment media Support for ASUS software and drivers installation Creating return merchandise authorization (RMA) for defective products Providing recommendations for products and specifics for pre-sale inquiries Datacom Connect Technical Support Representative Level 2 October 2010 – April 2013 Work Background – Provide advanced technical support for Australian Microsoft consumers. Responsibilities Advanced technical support for operating systems. Advanced technical support for Microsoft applications. Remote desktop using Log Me In Removal of malware and viruses OS reinstallation and repair/restoration Sutherland Global Services Technical Support Representative and Level 2 (Subject Matter Expert) October 2007 – September 2010 Work Background – provide excellent technical support to Microsoft Portable Media Player Responsibilities Explain billing concerns Advanced technical support for application software and hardware Organizing repairs and service orders for damaged/ defective product. Processing Payments via Credit Card Technical Support Representative Level 2 (Subject Matter Expert) Responsibilities Advanced technical support for application software and hardware Provide training and updates to front-line support team. Focus discussion with clients. Submit reports for support site’s operation status. E-PLDT Parlance Systems Inc. Customer Service Representative February 2006 – July 2007 Work Background – provide excellent customer service to Satellite TV provider, Dish Network customers. Responsibilities Explain billing concerns Basic technical support for satellite TV equipment Programming satellite TV channels, ex: movies, special events, pay-per-view coverage Scheduling Truck rolls or appointments for installations and repairs Processing Payments via Credit Card or Checking Accounts