Froilan Lactuan

I’m goal-oriented and career-driven with 10 years of experience as Ecommerce Support. I have a passion for resolving customer issues while building a strong relationship with them.

• Customer Service for an eCommerce store using Gmail, Gsuite, Zendesk, Freshdesk, Reamaze, Heplscout, and Gorgias

• Creating macros for Zendesk

• Check order status and shipping details through Shopify and Aliexpress

• Shopify order customization and refunds

• Order fulfillment using Oberlo, Dsers, and Aliexpress

• Managing Facebook comments and creating ads

• Managing Paypal and Stripe disputes

𝐇𝐢𝐠𝐡𝐥𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐝 𝐰𝐢𝐭𝐡:

Shopify

Zendesk

Gorgias

Reamaze

Freshdesk

Recharge

Shipbob

Shipstation

Google Mail

Google Sheet

Slack