Froilan Buenaventura

FROILAN A. BUENAVENTURA WORK EXPERIENCE Team Leader VXI Global Solutions Philippines Inc. | Feb 2020 - present CONTACT ME AT - - Oversees team members, provides coaching and feedback to develop and achieve certain goals, delegates tasks for efficiency, and communicates any issues or concern to higher management to reach business goal effectively. Subject Matter Expert VXI Global Solutions Philippines Inc. | Jan 2019 - Jan 2020 AWARDS RECEIVED Ensures that team members are aligned with the processes and policies to achieve targets in particular KPIs. Top Team Leader of 2021 Top 3 Team Leader of Quarter 1 of Year 2021 Top Team Leader of July 2021 Sales Associate VXI Global Solutions Philippines Inc. | Jul 2018 - Dec 2018 Answers inbound calls, responds to the customer's inquiries and concerns, upselling of client's products and services. Customer Service Representative Teleperformance | Jan 2019 - Jan 2020 CONTACT REFERENCE Joanna Francesca G. Ortiz Team Leader - VXI - Gabriel Ivan Donesa Operations Manager - VXI - Provides customer service experience by taking in phone calls, handles easy to complex concerns and complaints and provides appropriate solutions. EDUCATIONAL BACKGROUND Centro Escolar University | 2013 - 2018 Bachelor of Science in Hotel and Restaurant Management De La Salle Araneta | 2013 - 2018 High School