Fritz Iresare
$7/hr
I have a vast experience in the Customer Service industry doing chat and emails.
FRITZJOHN C. IRESAREBirthdate: Sept. 12, 1986
Customer Service AdvisorNationality: Filipino
Address: 14 Morning Glory St., Del Nacia IIIEmail:- Quezon City, PhilippinesCivil Status: Married
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Professional Profile
Excellent customer service specialist with 5 years of experience. I have been under with the two of the best companies in the US. Proficient in handling complex and escalating customer service issues (email and chat), expert regarding with reviewing customer complaints and tracking customer complaint resolution, in addition to that. Determined to look for a suitable position with a company that has a unique spirit in giving people the freedom to do a great job, but will also support them in achieving their future ambitions.
Work Experience
IBM Global Process Services Jul 2009 to Sep 2014 (acquired by Concentrix in Sep 2013)
Started as a Band III CSR. Promoted to a Tier 2 position wherein I was delegated as a supervisor.
Personally handled escalated cases by all kinds of customers (personal or business) regarding billing issues, fraud cases or even basic technical problems for iOS devices.
Responded to more than a thousand emails and chats about any issue regarding their account/product.
Trained under the Quality Assurance team.
Floor-walked frequently to assist the new employees with the process.
North Tradelink Enterprise January 2015 – Present
I own a small trading business. We trade feed ingredients to farms and feedmills.
Education
Bachelors Degree: Jun 2003 - May 2009
Our Lady of Fatima University (Valenzuela)
Bachelor of Science in Nursing
Professional Skills
Ability to communicate effectively with a wide range of customers.
Fully aware of the importance of data security and information confidentiality.
Great decision making skills.
Ability to work without supervision.
Personal Skills
Excellent written English.
Great team-player and documented top performer.
Good problem solver.
Excellent reflective listening skills.
