Fritz Emmanuel De Lara

-- Fritz Emmanuel D. de Lara Impart to the company and its clients the skills and knowledge that I have developed through time, especially those in the BPO industry, thus making it beneficial for both parties. Expertise and Attributes Time Management Data Analysis Data Mining Adaptable Presentation Designs Creative Designs Professional Work Ethics Professional Experience Technical Support Representative – TaskUs (Movie Streaming) June 2020 – August 2020 • • Frontline customer support, Voice Handles customer’s inquiry regarding, billing, technical support and general inquiries Supervisor – Teleperformance (Business Development, Sales Operations) Jan 2020 – Apr 2020 • • Created sales specific presentation/s for different sales visits. Has been exposed to different presentations and decks based on client’s demand. Reporting Analyst – Teleperformance (Travel and Tourism) Jan 2017 – Jan 2020 • • • • Sends daily deliverables on a timely manner. Provides different reports to the operations team to improve team efficiency and track agent’s performance. Creates dashboard to track different project progress and impact to the team. Supported a special project team with high level reports. Customer Service Representative – Teleperformance (Travel and Tourism) Jun 2016 – Dec 2016 • Complex Air Team (Ticketing Department) Educational Attainment Centro Escolar University Tertiary Education- Bachelor of Science in Psychology (Clinical) [Undergrad] St. Paul College of Makati Don Bosco Academy Pampanga Secondary Education 2012 – 2014 Secondary Education 2010 – 2012 Critical Thinking