Fritz Bryan Paragoso

Fritz Bryan Paragoso Block 6, Lot 52 Deca Homes Cebu City Senior Virtual Assistant 6000 -- I am an experienced Virtual assistant with a passion for success. January 2007 - July 2007 July 2007 - March 2008 Experience July 2006 - January 2007 I am a team player that works well with others but can be a one man army if required. I am confident that my years of helping multiple clients and fullfiling multiple roles and a strong work ethic is what will help me become a strong asset to the organization I will be part of. Front Liner Shakey's Pizza Take orders and provide seating to guests ensuring customer service. Data Encoder Innodata XML Converts raw lawbook pages into digital downloadable forms for access to the internet. Includes proof reading and quality checking entries for any grammar errors and spelling mistakes. Customer Service Associate Teletech The position requires answering inbound calls which requires customer service and gathering required information so the client and customer can transferred to the correct department. The position also requires after sales service for product repairs, warranty and professional technical support March 2008 - June 2009 June 2009 - March 2010 July 2010 - Jan 2011 Team Leader Teletech Position includes leading a team of agents ensuring that required metrics of the account is met. Position includes training, coaching and providing supervisory duties reporting directly to the operations manager. Technical Support Representative Teletech Provides a complete technical support assistance to clients based in Australia and New Zealand region. The position requires advance technical knowledge in both hardware and software to assist with SME companies Technical Support Representive Stream Global Services Technical support representative providing over the phone technical repair, product dispatch and replacement for North American SME and Corporate Enterprises April 2011 - March 2012 Junior IT Admin/ Virtual Assistant PA Everyday Served as junior IT admin providing all around software, hardware and networking repairs to agents and for the company computer systems. ( Part time) Served as general virtual assistant providing inbound customer assistance, sales and marketing to multiple different clients for Australia. March 2012 - February 2015 February 2015 - Present 2003 - - - 2003 Education Senior Virtual Assistant/Estimator Our Virtual Society Served as a direct personal assistant the company Owner and CEO making client phone calls for sales, Estimation, Email handling and Invoicing. Senior Virtual Assistant/ Estimator Signarama Sydney City South Serves as Estimator and Production manager for the company, Ensures client satisfaction, sales and production deadlines and instructions are met with great accuracy. College University Of Cebu Studied and is currently an undergraduate of Bachelor Of Science In Information Technology Elementary Talamban Elementary School Secondary San Isidro Parish School