Frisia Vie Gomeri

Frisia Vie Gomeri Customer Service Representative / Collection Specialist / Technical Support Specialist Bolong Oeste, Santa Barbara, Iloilo |-| - Professional Summary - Dedicated Customer Service Representative with almost 5 years of experience in call centers and retail environments. Skilled in resolving complex issues and maintaining high customer satisfaction rates. Proficient in Zendesk, Hubspot and Salesforce Work Experience Appointment Setter | 2024 Fintech Company - identify potential clients, provides customer service and handle objections Technical Support Specialist | 2024 Apple Inc. - Excellent communication and problem-solving abilities. Available for weekend shifts. - Installed, monitored, troubleshoot software problems, set appointments for hardware repairs Collections Specialist | 2022 – 2024 JP Morgan Chase - Assisted customers with inquiries and resolved complex issues efficiently. - Maintained high customer satisfaction rates by providing timely and accurate information. - Resolved customer’s overdue bills, collected payments from customers all while protecting company’s financial assets. Customer Service Representative | 2022 Task Us Inc. - Delivered exceptional customer service in a fast-paced call center environment. - Handled high-volume calls and consistently met performance targets. Health Insurance Verifier | 2019 – 2022 Legato Health Technologies - Delivered exceptional customer service in a fast-paced call center environment. Handled high-volume calls and consistently met performance targets. Education St. Benedict School of Novaliches | 2008 – 2012 High School Diploma Central Philippine University | 2012 – 2016 Bachelor of Secondary Education