- Reply rate:
- 100.0%
- Availability:
- Hourly ($/hour)
- Age:
- 29 years old
- Location:
- Rivas, San Juan Del Sur, Nicaragua
- Experience:
- 8 years
Curriculum vitae
Personal information:
Name: Frilan Pether Ramos Gutiérrez
Date of Birth: April 15th, 1996
I.D-S
Personal phone number: -
Telegram: @Frilan1996
E-mail:-Education:
Primary school: Stella Maris
High school: Emmanuel Mongalo y Rubio, San Juan del Sur
Work Experience:
U.S.A. Navy Confort translator. (2011)
Teacher at Verónica’s Spanish School. -)
Teacher for San Juan del Sur local library. (2012)
Customer Service Agent at Accedo Technologies. (Voice Campaign)
(September 2016 – January 2017)
Receptionist in YAJURE Hostal San Juan del Sur. (May 2017 –
August 2017)
Customer Service Agent in Accedo Technologies. (Chat Campaign)
(August 2017 – January 2018)
Customer Service Agent INSPIRO. NIC. (January 2018 – April 2019)
Subject Matter Expertise (S.M.E.) at INSPIRO. NIC. (November
2018 – April 2019)
Virtual Assistance (Work at home) for PURONICS. (May 2019 – July
2019)
Sales representative (Outbound / Work at home) for PURONICS.
(July 2019 – August 2019)
Backoffice representative (e-mail support) in IBEX NIC. (August
2019 – November 2019)
Team Lead / Supervisor IBEX NIC (Amazon Customer Service)
(November 2019 – March 2020)
Remote Position Virtual Assistance (Chat) Temporary Job (May 2020
– August 2020)
Inbound lead generator (GoHealth / Medicare) Accedo Technologies
(August 2020 – November 2020)
Tier1 Tech Support Rep (Toast POS) IBEX NIC (November 2020 –
May 2021)
Tier 1 Subject Matter Expertise (S.M.E.) (Toast POS) IBEX NIC –
(May 2021 – June 2021)
Tier 2 Tech Support Rep (Toast POS) IBEX NIC (July 2021 –
February 2022)
Tier 2 Subject Matter Expertise (S.M.E.) (Toast POS) IBEX NIC –
(February 2022 – June 2023)
Virtual Assistant (The Fatherhood) - Inbound/Outbound Social Media
Lead Generator - (June 2022 - April 2023)
Client Support Specialist (The Fatherhood) - (April 2023 - January
2024)
Tech Support Inbound Specialist (OBDII Car Diagnostic Scanner)
January 2023 - Sept 2024)
LawOffice CA Based for Evictions and other services (March 2024 Oct 2024)
Personal Skills:
· Multitasking
· Punctual
· Fast learner
· Accountable
· Work oriented
· Advanced Computer skills
· Research Skills
Projects Done:
· Shopify Website Build-Up.
· Reddit & Twitter Management.
· GoDaddy Website Build-Up.
· CRM Pipelines organization.
· SOPs for other colleagues.
· Dating Site Engagement.
· Facebook Group Management.
· Canvas All Kinds of projects (GIFs, Reels, Invoices, etc)
