Frezaldy Avanzado

Frezaldy Avanzado Customer Service Representative About Me A strong leader with 6 years of experience in the BPO industry in customer service specifically in sales, retail, and financial accounts. Has excellent analytical skills, which are used to strategize, implement and drive process improvement plans to address foreseen challenges and deliver customer, client, and employee satisfaction. Is goal-driven and seeks further career development in management. Proficient in communication both oral and written January - July 2022 Zone-4, Bonbon, Opol Misamis Oriental 6 months Nov. 2019 - Dec. 2021 2 years Customer Care Chat Support | Homebased CXstomer | Responsibilities: Resolves product/service problems by clarifying the customer’s complaint Answering payment inquiries and processing payment Provide customer satisfaction TEAM LEADER/ SUPERVISOR | AZpired Inc.CDO | Responsibilities: To provide the team with a vision of the project objectives Coach, motivate, inspire and develop each agents Assure that team members have necessary education and training to effectively participate on the team Provide status reporting of team activities against the program plan Report team standing and plans to hit a specific goal as per client's demand Creating agents weekly schedules Making sure that all client’s billed hours are covered Jul. 2018 - Nov. 2019 1 year QUALITY ANALYST | AZpired Inc.CDO | Responsibilities: Ensure that agents provide quality service as per clients demand Coach, motivate and inspire and develop each agents Assure that team members have necessary knowledge on every updates provided by the client Closely monitor agents performance to gain meaningful insights Enjoy assisting clients – effectively communicates and solves technical issues Team player – Passion for learning/sharing knowledge Ability to communicate and make appropriate decisions in concise manner - Work Experience Expert Skills Skilled in Windows and Microsoft Office Applications(Microsoft Word, Microsoft PowerPoint) - Other Experience Skilled in Microsoft Excel and Google Sheets Customer Service Representative | AZpired Inc.CDO November 17, 2017 – July 15, 2018 Outstanding leadership skills TEAM LEADER/ SUPERVISOR | TELETECH CEBU July 16, 2015 – December 10, 2016 TECHNICAL MARKETING STAFF | DIGITAL HUB (APPLE STORE) Training March-Aug 2014 Team Lead (TL 101) Quality Analyst training Leadership Training Reference Fred-Erik Sabanal Supervisor, AZpired Inc.CDO Phone: - Email :- Katrina Gonzales Oliver Apor Team Leader,CXstomer Operation Manager,CXstomer Phone: - Phone: - Email :- Email :-