Frenzie Lai Thornton

FRENZIE LAI THORNTON Dasmarinas City, Cavite PH - - PROFILE INFO Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. SKILLS Multitasking and organization Media contacts management Excellent time management abilities Mental health awareness Team collaboration and cooperation Data collection and review Organizational skills Confidentiality and Professionalism Excellent conflict resolution abilities EXPERIENCE May 2024 - April 2025 Contractor(Part time) | Michigan, USA Insurance Payment Posting Specialist Payment Processing: Post insurance payments, adjustments, and denials accurately into the billing system. Denial Management: Identify and document payment discrepancies, denials, and underpayments for further review. Data Entry & Accuracy: Maintain a high level of accuracy while entering payment details into the system. Compliance: Ensure adherence to HIPAA regulations and insurance guidelines. System Utilization: Use electronic health record (EHR) and practice management systems to process payments efficiently. March 2022 - April 2024 Genesis Healthcare Solutions | Texas, USA Medical Billing Specialist Charge Entry: Accurately enter patient charges, including services, procedures, and diagnoses into the billing system. Claims Submission: Prepare and submit claims to insurance companies or other payers, ensuring all necessary documentation and information are included. Accounts Receivables Follow-up: Monitor and manage outstanding accounts receivable, follow up on unpaid claims, and address any issues that arise. Denial Management: Review and analyze denied claims, identify reasons for denials, and take corrective actions or resubmit claims as needed. Payment Posting: Post payments and adjustments to patient accounts, reconciling payments with billed amounts and resolving discrepancies. Appeals: Prepare and submit appeals for denied or underpaid claims, providing supporting documentation and information to address payer concerns. Sep 2018 - Mar 2019 Private Psychotherapist | Paranaque City, Philippines Psychotherapist Assistant Client Support: Assisting clients with scheduling appointments, providing reminders, and ensuring they feel comfortable before sessions. Administrative Tasks: Managing billing, insurance claims, and other administrative duties to support the practice's operations. Oct 2015 - Apr 2016 IBEX | Paranaque City, Philippines TECHNICALSUPPORT REPRESENTATIVE Provided technical assistance to customers through phone, email and chat support. Troubleshoot customer inquiries related to software and hardware issues. Resolved escalated customer service issues in a timely manner. Assisted customers with installation of new hardware and software applications. Diagnosed system errors and implemented solutions to resolve them. Maintained detailed records of customer interactions and transactions. Identified potential areas for improvement in existing products or services. Ensured compliance with company policies and procedures regarding technical support operations. Aug 2014 - Sep 2015 IQor | Dasmarinas City, Philippines Customer Service Representative| Provide effective and timely resolution of various customer inquiries and concerns. Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances. Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided. Meet department productivity and quality standards. Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help. Jul 2013 - Aug 2014 Coca-Cola | Meycauayan Bulacan, Philippines Pre-Seller Prospect potential customers and win competition including exclusive outlets. Identify business conditions, strategies and actions of competitors. Negotiate with outlets on agreements / contracts ( OP) and trade terms based on the value proposal e.g. credit, discount, promotion, bundles, outlet decoration/ makeover. Execute and follow-up on KPIs such as sales, volume and availability. Develop new categories in gold clients. Guarantee the execution of the PicOS elements, price and availability. Register work orders e.g. master data update and cold drink equipment requests. Perform administrative services such as data maintenance, survey and asset control. Conduct in-store check on inventory. Ensure sell-in of suggested order quantity per SKU (portfolio compliance). Perform the price promotions in order to increase sales Ensure order taking in all outlets. Mar 2013 - Apr 2013 Aegis People Support | Makati City, Philippines Customer Service Representative Handle a variety of customer service issues in a prompt, courteous, knowledgeable, empathetic, and professional manner, providing the highest standards of customer excellence Provide customers with product information, answer a multitude of inquiries, and apply creative problemsolving techniques to meet customer expectations using computer resources and catalog materials Process customer orders and catalog requests while supporting an elevated level of accuracy Solicit the sale of new or added products and services EDUCATION & TRAIING 2017 - 2018 | Southville International School And Colleges Master of Arts in Psychology Completed the following subjects: Advance Psychological Assessment Advance Clinical Psychology Human behavior in Organization Organizational Development Counseling and Psychotherapy 2009 - 2013 | Meycauayan College Bachelor of Arts in Psychology Focused on Social Psychology, Cognitive Psychology, Psychology and Ethics. Completed a broad range of courses in Humanities and Social Sciences, providing a wellrounded understanding of human behavior and society. Acquired hands-on experience as a Student Assistant in the School HR Department, effectively balancing academic responsibilities with work duties as a working student August 2024 | Premier Medical Billing Aademy Medical Billing Specialist Fundamental of Medical Billing HIPAA Privacy Training