Frenzie lai Sode

FRENZIE LAI C. SODE-- Blk 2 Lot 50 Manga St. Poblacion 4 General Mariano Alvarez Cavite, 4117 _____________________________________________________________________________________ EDUCATION: S.Y. 2016 – 2017 Masters in Industrial Psychology Adamson University (Post Graduate) S.Y- Bachelor of Arts in Psychology Meycauayan College - WORK EXPERIENCE: (11/9/2015)-( 05/20/2016)IBEX GLOBAL PHILIPPINES Technical Support Representative Handles customer questions, complaints, and billing inquiries, including disputes and adjustments, with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Interact with multiple online systems while speaking with customers (08/26/13) – (01/26/2014)COCA-COLA FEMSA Pre-Seller Sales Department Achieve the daily and monthly sales targets by ensuring complete and proper coverage of the allocated area; ensure that all outlets are visited in the correct sequence, follow the planned call in each outlet and make sure that they are well stocked with all our brands and packages Ensure that shortages, outstanding and collections are settled with the Accounts Department and that cash sales are deposited with the Cashier at the end of the day Merchandise the products in the coolers and displays, utilize the Point of Sales (P.O.S.) materials, check the expiry dates in all outlets and rotate stocks whenever required. (04/27/2012) – (05/27/2012)AEGIS PEOPLE SUPPORT Customer Service Representative Sales Department Primarily answer patron phone calls and deal with pressing questions. Detailed knowledge of company practices, available flower packages and pricing, and current promotions to best assist customers. SKILLS: Computer Troubleshooting: Basic troubleshooting on internet connection issues Good Customer Service: Well experience on handling different type of customers and knowledgeable on handling all their concerns professionally. TRAINING: Guidance and Counseling Office Meycauayan College S.Y- Human Resource Office Meycauayan College S.Y. 2012 – 2013 PERSONAL INFORMATION: Birthdate:September 24, 1990 Birth place:Carmona Cavite Civil status:Married Nationality:Filipino Height:5 feet 7 inches Weight:73 kg I hereby certify that the above information are true and correct to the best of my knowledge and belief. _Frenzie lai C. Sode­_ Applicant’s Signature