Frendi Mateo

I can summarize who I am in 4 words: self-starter, goal driven, competitive and a multi-tasker.

I've been working for both Business Process Outsourcing or BPO and Information Technology Outsourcing or ITO industry since 2006.

I've been part of campaigns that catered to North American and other English speaking customers in the field of telecommunications, accounting and antivirus software, inbound sales, consumer technical support, corporate technical helpdesk analyst and most recently as escalation email support.

Being able to work with minimal supervision, goal driven, competitive and ability to multi-task, made me pass my QA audits with near-perfect to perfect scores consistently and earn numerous on-call customer commendations including a corporate wide recognition from Dell Inc.