Frency Len Dalisay

DALISAY, FRENCY LEN G. Blk 6 Lot 8 San Marino Classic, Brgy. Salawag Dasmarińas Cavite 4114- /- Career Objective: To take up a challenging and rewarding roles which provide a stimulating environment and gives an opportunity to learn, to grow and develop both professionally and personally. Qualifications Skills: Strong Communication Skills Customer Service Skills High Degree of Accuracy Online Advertising Computer Literate Organizational skills Ability to work well under pressure Employment Background: Customer Service Representative (March 04, 2019 – March 15, 2021) iQOR Philippines / RMS Philippines INC. 3rd Floor SM City Dasmariñas, Governor's Dr, Barangay Sampaloc 1, Dasmariñas, Cavite 4114 Monitor accounts on a daily basis. Identify outstanding account receivables. Investigate historical data for debts and bills. Take actions in order to encourage timely payments. Process payments and refunds. Resolve billing issues Resolve customer credit issues. Customer Service Representative-Health Care Account (October 2018 - March 2019) OPTUM GLOBAL SOLUTIONS INC 12th, 14th-17th Floors, Vector Three Building, Northgate Cyber Zone, Filinvest City, Alabang, Muntinlupa City 1781 Assisting and answers inquiry of customers to check if the medication is covered on the account. Technical Support Representative (May 10, 2017 - October 30, 2018) Teletech Customer Care Management Phils. Inc 10th Floor, Five eCom Center, Harbor Drive, Mall of Asia Complex, Pasay City 1300 Call Center Environment - Answer Inbound Calls and work Outbound Calls. Meet or exceed productivity metrics. Assisting customers in troubleshooting steps to resolve reported faults about their Internet service and homephone service. Customer Service Representative /Claims Specialist (January 18, 2016 - March 31, 2017) CONDUENT 7th Floor, One E-Com Center Building, Mall of Asia Complex, Harbor Dr, Pasay City 1300 Resolve issues from Providers other support teams through phone call. Examine complex or unusual claims to determine whether they may be covered. Reviewing insurance claims after they are submitted to make sure that proper filing procedures have been followed. Assist insurance adjusters with complicated or unusual claims. Collect and process the information needed to fulfill medical insurance claims and resolve billing issues. Customer Service Representative /Number Porting Specialist (May 28, 2015 - January 07, 2016) Teletech Customer Care Management Phils. Inc 10th Floor, Five eCom Center, Harbor Drive, Mall of Asia Complex, Pasay City 1300 Call Center Environment - Answer Inbound Calls and work Outbound Calls. Meet or exceed productivity metrics. Manage Number Transfer issues that fall outside the normal process. Monitor port requests from inception to completion by case matrix. Manage and submit phone number order requests for local rate centers. Enable ported telephone numbers. Troubleshoot porting problems. Serve as a liaison between providers and end users for porting requests. Client Service Associate / Bank Teller (June 2014 - May 2015) BDO Unibank Inc. Unit G33, Manuela Metropolis, South Super Highway, Alabang, Muntinlupa City Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit. Process savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity. Identify counterfeit currency. Balance drawer daily, including periodic batching of cashed checks. Follow all bank policies and procedures. Educational Background: Bachelor of Science in Information Technology (2010 - 2014) University of Perpetual Help System Dalta Molino III, Bacoor, Cavite High School (2014 - 2010) Paliparan National High School Paliparan Site III, Dasmarińas Cavite Primary (2000 - 2006) Roxas Central School Roxas Oriental Mindoro Personal Information: Birthday: February 25, 1995 Gender: Female Age: 26Civil Status: Single Religion: Born Again ChristianCitizenship: Filipino Character References: Ms. Marjorie Tuando- Ms. JN De Belen- Ms. Aahliza Flodine Manaysay- Ms. Ericka Cadiz-