Frelyn Ortilano

Frelyn D. Ortilano Blk 15 Lt 18 Hacienda Fe, Brgy Sambag Zarraga Iloilo City Philippines 5004 Mobile Number:- Telephone number:- Email:-/- Highly self-motivated and goal oriented. Professional and well experienced in working at fast-paced environment. Detail-oriented and resourceful in completing projects. Work Experience: Sales Coach-Client coordinator Open callcenter - Homebased January 2018- August 2020 Sales/Technical Support Representative Startek Iloilo Two Global Center, Megaworld Blvd, Mandurriao, Iloilo City, Iloilo June 2016 – December 2017 Selling Time Warner Cable/ Spectrum Services. Performing Troubleshooting steps and Explaining bills to Spectrum customers. Customer Service Representative/Acting Team Leader SPi CRM – Molo, Iloilo City November 20, 2013 – April 28, 2016 Mentored New Hires and assists them all-throughout their learning process up until they reach inbound. Manages the day–to-day planning of the team to meet with the required service level standards Call monitoring, coaching and providing feedback. Customer Service / Technical Support Representative TELETECH – Mandurriao, Iloilo City January 2010 – October 2013 Handles billing, programming and Technical Issues from T-Moble Customers. Customer Service Representative Parlance System Inc. – ePLDT Ventus, Iloilo City June 2007 – January 2010 Handles billing, programming and other customer service support calls from Dish Network customers Takes care of potential customers calling in to set up a new account Accepts feedback constructively from supervisors and Quality specialist Educational Background: Diploma in Ecommerce Programming First Honors Academic excellence awardees STI – Barotac Viejo Birthdate: February 15, 1987 References: Kenneth Armada Former colleague at SPi CRM Mobile number:- John Kenneth Villaruz Former colleague at SPi CRM Mobile number:-