Frellan Miso Flores

 Frellan Miso Flores D3 B74 L10 Zone 1 St Jude Buhangin Proper (Pob.) Davao City, Mindanao, Davao Del Sur, 8000 Cell:-- ---------------------------------------- PROFESSIONAL SUMMARY ---------------------------------------- Dedicated and focused customer service representative who excels at prioritizing, completing task simultaneously. Specialize in customer service and support. Committed to delivering high quality customer service with little supervision. Energetic, organized and professional. ---------------------------------------- SKILLS ---------------------------------------- Microsoft word, excel etc. CRM Self-directed Results-oriented Team/Time management Professional and mature Problem solver Resourceful ---------------------------------------- WORK EXPERIENCE ---------------------------------------- Soil Analyst, 06/2012 to 07/2012 Central Mindanao University, Soil and Plant Tissue Analysis Laboratory – Musuan Town, Maramag, Bukidnon Routine chemical analyst for Nitrogen, Phosphorus, Potassium, Organic matter content, Soil composition, color, Plant tissue/fiber etc. Wrote reports for test results. Received and screened soil samples from all over the Bukidnon. Soil Analyst/HYV Propagation, 05/2014 to 12/2014 Philippine Sugar Research Institute Foundation Incorporated – Cane Town, Victorias City Routine chemical analyst for Nitrogen, Phosphorus, Potassium, Organic matter content, Sugar, Soil composition, color, Plant tissue/fiber and Sulfur dioxide analysis etc. Wrote reports for test results and PP presentations. Received and screened soil samples from all over the Philippines. Technical Support Expert, 12/2014 to 08/2016 Concentrix Synnex Corporation (NETGEAR) – Davao, Damosa IT Park Technical support expert for Netgear products (Modem, Router, Adapter, Wi-Fi range Extender etc). Third party product support for other brands such as Apple, Microsoft, etc. and other networking third party concern. Technical Support Representative, 08/2016 to 10/2017 VXI Global Holdings (VANTIV) – Davao, Robinsons Cybergate Technical support for credit card machines (Ingenico, Hypercom, Lipman, Verifone etc). Technical support for POS terminals. Customer service representative for credit card transactions for merchants. Billing Specialist, 10/2017 to 02/2018 IBEX Global Davao (AT&T ISM) - 3F IT Center SM Lanang Premier Billing expert for multiple AT&T account Basic technical support for AT&T internet network issues and phone issues Transaction lookup and billing issues dispute Handled irate customers Provided excellent customer service to customers of different diverse needs. Billing Specialist, 02/2018 to 10/2018 Convergys Philippines Synnex Concentrix (AT&T CRICKET) -  Abreeza Corporate Center J.P. Laurel Avenue Bajada,Davao City Provided prepaid billing information to customers Opened account for customers Provided prepaid promotions for local and international internet, text and calling Order Placer, 10/2018 to 04/2019 CNM BPO Solutions (DoorDash) - Buhangin Grand Complex, Km.6 Buhangin Highway, Davao City Took orders from customers through the DoorDash app. Calling Merchants/Restaurants to place the order Technical Support, 05/2019 to 11/2019 SIBLINGS SOLUTIONS NADELA CORPORATION (Whynter) – 4th floor, Robinsons Cybergate Delta, Bajada, Davao City Provided email, inbound and outbound support for technical issues on Whynter products from air conditioners to dehumidifiers and cigar humidors etc. Customer Service Representative, 01/2020 to 12/2020 SUTHERLAND GLOBAL SERVICES – Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City, 8000 Davao del Sur Billing expert for multiple AT&T account Basic technical support for AT&T internet network issues and phone issues Transaction lookup and billing issues dispute Handled irate customers Provided excellent customer service to customers of different diverse needs. ---------------------------------------- EDUCATION ---------------------------------------- Bachelor of Science in Agriculture: Soil Science, 2013 Central Mindanao University: University Town, Musuan, Maramag Bukidnon