Frelie Dequangco

I have almost eight years of experience in the BPO industry, where I have handled a diverse range of accounts including telecommunications, online streaming, and retail. Over the course of my career, I have been part of both leadership and support teams, allowing me to develop strong skills in team management, process improvement, and customer satisfaction.

In my previous roles, I have consistently demonstrated the ability to adapt to fast-paced environments while maintaining a high level of professionalism and efficiency. My background has equipped me with a solid understanding of client expectations, performance metrics, and effective communication strategies that drive operational success.

As part of leadership and support functions, I have contributed to achieving key performance targets, mentoring team members, and implementing initiatives that enhanced productivity and overall team morale. I take pride in my ability to lead by example and foster a positive, results-driven work culture.

I am confident that my experience and dedication make me a strong fit for this position. I am eager to bring my skills, professionalism, and commitment to excellence to your organization. I am also confident that I can make valuable contributions to the program and help achieve its goals.