FREIJA E. AMPALAYO
Objectives: Seeking any position in a respectable company who is in need of my talent and skill as an individual.
EDUCATION: 2005: BS COMMERCE major in MANAGEMENT
FOUNDATION UNIVERSITY
DUMAGUETE CITY
2001: SECONDARY LEVEL
NEGROS ORIENTAL HIGH SCHOOL
DUMAGUETE CITY
1996: ELEMENTARY
CITY CENTRAL ELEMENTARY SCHOOL
DUMAGUETE CITY
SKILLS & ABILITIES:
Positive attitude towards work
Honest & Hardworking
Maintain Confidentiality
Open-minded
Computer-literate
PERSONAL INFORMATION:
Date of Birth: September 12, 1988
Place of Birth: Dumaguete City
Sex : Female
Civil Status : Single
Religion : Roman Catholic
Nationality : Filipino
Height : 5’0 ft.
Weight : 45 kls.
WORK EXPERIENCES:
May 20, 2010- March 13, 2011
Salesclerk
Golden Orchid Jewelry
Bldg. 3 Public Market
Dumaguete City
Job Description:
Responsible of maintaining cleanliness of the whole establishment.
Daily inventory of ongoing and outgoing stocks.
Organizing and planning proper display and stacking of the goods and supplies of the store.
Greets all customers encountered. Assists customers in a friendly courteous manner responds to questions and requests from customers.
Introducing customers the products and services offered by the company.
Assisting customers with purchases and giving them detailed product demonstration.
Ensuring the proper handling of goods and reporting loss and damages to the concerned authorities.
Answer telephone calls and responds to customers inquiries.
Promptly completing all tasks assigned by the superiors.
Daily sales report and recording of sales in the notebook.
Reporting to superior the sales for the day.
June 29-September 16, 2011
Salesclerk
Ho’s Art Trading
Real Street
Dumaguete City
Job Description:
Answer telephone calls from customers regarding their orders and inquiries.
Greets all customers that comes in. Assist the customers in a friendly manner.
Accepts large orders from customers that includes T-shirt printing and embroidery.
Assisting the stock girl from carrying the stocks to the warehouse.
Daily follow-up of customers order to the printing and embroidery section.
Process customers transactions quickly and accurately.
September 19, 2011-March 19, 2012
Customer Service Representative
Qualfon Philippines Inc.
Dr. V. Locsin Street
Dumaguete City
Job Description:
Interact with customers to provide information in response to inquiries
about products or services and to handle and resolve complaints
Confers with customer by phone to receive orders for installation, turn-on, discontinuance, or change in service.
Guiding the customer regarding the problem and explaining to them patiently
Transfer call to our department heads if we are unable to solve the problem
Using polite language with the customers at all times
Solving the issue quickly and effectively
February 10, 2016- April 04, 2019
Quality Assurance Staff/Proofreader
SPI Global
Bagacay Dumaguete City
Job Description:
Spelling/Grammar: Proofreaders need to have a mastery of the written word. They need to understand how a sentence is read, and how a sentence is spoken. Being proficient in language and writing style is crucial.
Attention to Detail: Proofreaders need to make sure every comma is in place and every word is spelled correctly.
Teamwork: Proofreaders work with a team that includes editors, authors, typists and other proofreaders. Being a team player helps get the job done.
April 20, 2019-present
Customer Service Representative
SPI Global
Outbound customer service representatives are also expected to contact carriers/agents to inform them about changes or corrections to anything related to account payments, such as non-payment of policy.
This job sometimes requires follow-up calls to obtain renewal information of the policy. All interactions must be documented and may also need to be entered into the system.
Check website if the carrier has approved site to obtain the renewal information and update the system.
Maintaining a good customer service and professionalism during call and making sure the calls are monitored for quality assurance.
Submit manual forms when the address for payment is different whenever advised on the call.
Reporting to superior how many output or calls made on the days. Maintaining the required number of output or calls for the day.
REFERENCES:
Mrs. Armie Belciña
Manager
Golden Orchid Jewelry
Dumaguete City
Sarah Jane Labrador
Trainer/ Mentor
Qualfon Philippines Inc.
Dumaguete City
Mercy Cabilin
Team Leader
SPI Global
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Freija E. Ampalayo
