Fredrick Serios

Fredrick Jan B. Serios Blk 2 Lot 18 Patria Village, Bacolod City, Negros Occidental 6100, Philippines-skype: fjserios2307 PROFESSIONAL PROFILE • • • • Customer Service with 8+ years of experience in handling calls and dealing with customers Adept at interdepartmental coordination and communication Possess comprehensive knowledge of Microsoft Word, Excel, and Outlook Has a broad set of technical skills ready to tackle some of technology’s greatest challenges and make an impact on millions of customers and to the company. PROFESSIONAL EXPERIENCE 40 S Cedar Crest Blvd, Allentown, PA 18104 Keller Williams Real Estate, (Feb 2018 – April 2019) Eric LeadbetterTeam and Desiree Caroll Team Position: Inside Sales Agent • • • • • • • • Prospect for new clients on a daily basis from various lead sources Respond to inbound leads from all internet lead sources, sign calls, and etc. Schedule appointments for Listing and Buyer Specialists Manage calendar for callbacks and any open house event Input/manage client & lead databases Conduct lead follow up & nurture leads until appointments are Call leads for circle prospecting, FSBO, expired listing and JSJL Uploading list thru CRM Training Attended • • • • Basic tool Navigation : MOJO Dialer Training videos for Circle prospecting, Expired Listing, JSJL and FSBO Circle Prospecting, Expired listing, JSJL and FSBO scripting Handling objections and Motivational questions . Ayala Techno Hub Building, Talisay City, Negros Occidental IQOR (Sept 2017-Feb 2018) Position: Customer Service Representative • • • • Resolve customer complaints via phone Greet customers warmly and ascertain problem or reason for calling Troubleshoot customer’s issue with their mobile phones Provide excellent customer service BGC Taguig City, Metro Manila JP Morgan Chase (February 2017 – August 2017) Position: Fraud Specialist • Receives incoming and make outgoing telephone calls and correspond with current customers/merchants who may have fraudulent activity on their account/merchant establishments. Doing research on accounts with disputes in order for it to be resolved Cover prevention and recovery of losses • • Level 2 Robinsons Cybergate,Araneta St., Singcang, Bacolod City Teletech Offshores (June 2013 – December 2016) Position: Quality Assurance • • Monitor phone calls to ensure representatives are following the organization’s protocols. Check to see if a customer is satisfied with the results of the interaction, and end calls in a friendly and professional way. Analyze to use statistical methods to take a proper sampling of the phone calls and then report the results of the study. Study the practices of various firms within her industry to identify what other quality-assurance teams are doing to improve customer relations. Must be able to identify the best way to evaluate performance in terms that help an organization recognize problems and increase its effectiveness. • • • Technical Support Level 3 – Broadband Specialist (January 2013 – June 2013) • • • • • • • • Provides technical assistance but concentrated to ADSL Broadband even with other ISPs Handles Escalations Handles TIO Complaint, Supervisor and Manager's Call Obtain general understanding of OS and application operations related to company offered services Dispatches field technicians to fix and check the exchange Provides support over the phone incase field technicians needs line programming or further line testing Provides customer needs incase needs for solution Provides Coaching Feedbacks to Level 1, Level 2 and Level 3 Technical Support Level 3 – Wireless Escalations BOH Wireless (March 2012 – January 2013 • • • • • • Provides solution for customers issue for wireless connection Handles and deal wireless escalations Handles TIO Complaint, Supervisor and Manager's Call Dispatched field technicians to check and fix the tower Call customer back to inform result of the escalation case Provides Coaching Feedbacks to Level 1, Level 2 and Level Technical Support Level 1 – Technical Support for ADSL/Wireless ( May 2010 - March 2012) • • • • • Provides solution for customers issue for adsl/wireless connection Support specialist that answers inquiries from clients over the phone Configure client’s equipment to connect to the internet via modem/router Submits escalation to broadband testers Process modem replacement for customer’s equipment 6th Lacson Street, Bacolod City Steelart Billboards (July 2008 – October 2009) Position: Marketing and Operation Assistant • • • • • Incharge of telemarketing Submit reports like site inventory, filing of client contracts Incharge of billing clients Supervise billboard works and dispatch workers to field Look for clients for upcoming billboard site Bacolod City, Negros Occidental Orient Cold Storage Marine (June 2006 – October 2007) Postion: Delivery Coordinator//Planner and Warehouse clerk • • • • • Supervise schedule delivery for the day Prepare exception report, delivery reports for key accounts Planning all key accounts booking for the day Liquidates invoices and close transactions Check warehouse variances and in charge of goods inventory in the warehouse EDUCATION University of St. La Salle, Bacolod City Bachelor of Science Agribusiness Management 2006 • • Best in Broiler Production Best in Thesis presentation for Fishery and Crops ADDITIONAL SKILLS • • • • • • Proficient in Microsoft Office and Word Good in Written and oral communication skills Awarded Customer Excellence (Voice Call) Ability to listen and follow instructions and learn quickly Can do multi tasking Good interpersonal and intrapersonal skill Character Reference: • Catherine Serios – Smart Communications -) • Shielamarie Ino – Iqor Teamleader -) • Eric Leadbetter – Keller Williams Real Estate -)