Okendo Fredrick Otieno
Program Management|People and Culture|Facilitation
Contact: Email:-
Mobile: -
Career profile
● Project management and stakeholder management professional with over 8 years total experience especially
in training human capital and business development.
● Has over 7 years in stakeholder management such as boards and external clients
● Managed clients in fintech, education, hospitality, and not-for-profit sectors
● Has worked in Kenya and Burundi
Skills and competencies
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Training facilitation
Public speaking
Report writing
Proposal writing
Project planning
Strategic
thinking
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facilitation
Research
Use of CRM tool –
Zoho CRM
HRMS
tools–Zoho
People
and
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SeamlessHR
Policy writing and
process
flow
discussions.
Talent acquisition
LMS tools - Percipio
Work Experience
Acting Human Capital Manager Integrated Payment Systems Ltd (IPSL)|KKCO
June 2022 to present.
Role: Facilitating staff conversations that defines the culture for maximum productivity.
Achievements:
● Spearheaded a system roll out of new HRMS - Zoho People to enhance people processes (360 degree
performance management and leave application/approval process among others). This reduced time taken
on paperwork to a more efficient digitised process hence more time and focus in Key Result Areas.
● Facilitated stay conversations program for the staff. A conversation with staff that resulted in a reduction of
staff attrition from 30% to 8% as of December 2022.
● Facilitated a job evaluation assignment which led to creation of job grades and a growth path for each staff
hence motivation to seek new knowledge and aim at rising through the hire grades - growth.
● Facilitated a change in staff employment contract, from a fixed term to permanent basis, that has so far
reduced anxiety from staff, and created more room for productivity (reduced number of downtimes on the
system from 5 per month to 1 in January & February 2023).
● Initiated an LMS that enabled staff to increase certifications within the organisation hence increased quality,
innovation and productivity.
● Facilitated talent acquisition and recruitment processes that enabled that organisation to hire top talents in IT
security managers, Data Administrators, Network Engineers, resulting in compliance reduced risk of regulator
penalties from CBK and KRA.
● Rolled out an LMS program - GO1 that has enabled staff to attain new skills and certifications in technology,
leadership and customer service. This has led to improved quality in service delivery of up to 99% uptime
Consulting Supervisor
KKCO East Africa
January 2021 to present.
Role; Driving strategic conversations of business development, project successes, client training, knowledge
management and stakeholder engagements.
Achievements
● Enabled an increase in revenue by 30% for the financial year ended 2022.
● Enabled a customer journey enhancement through Zoho CRM that improved our customer relations hence
increased new business opportunities from 1 to 3 more assignments per client.
● Facilitated new stakeholders’ engagements through corporate social responsibilities e.g., Good Kenyan
Initiative
● Enhanced client engagements through trainings, and virtual fronts and social media trainings of through
● Onboarded new clients e.g., IDEO.org and IPSL, AMH
● Facilitated the filling of knowledge gaps of staff through structured monthly capacity building engagements
which led to promotion of all our associates to senior levels.
● Overseeing new assignments/projects such as IPSL- HR business
● Oversaw customer satisfaction survey – that led to enhancement of assignment quality and client retention of
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up to 90%
Consulting Senior (3 years)
KKCO East Africa
January 2018 to December 2020
Role: to grow the consulting and training arm of the firm through appropriate infrastructure that effectively meet
client needs and improve staff productivity
Achievements:
● Redesigned our new business proposals that resulted in an increase of new business won through tenders by
20%.
● Reengineered our target market that enabled the company to redefine who its target clients are. This resulted
in the creation of the tax department and thus increased business through new tax clients.
● Onboarded increased business beyond the core product of tax and audit. New businesses included, policy
writing, system support and staff capacity building on internal controls.
● Redefined our business units proposal that led to a conversion rate of up to 30% Market analysis t
Special successful projects
Lead project coordinator for the review and evaluation of Syngenta Foundation Agri-service project -2021
Role: to review the performance of the project, assess community participation and evaluate scalability in Nakuru
and Nyandarua counties
Achievements:
● The report we produced resulted in increased funding by donors to Syngenta Foundation hence increased
impact in the 2 counties of Nyandarua and Nakuru, we had an increased acceptance of the project in other
counties including Kiambu and Kericho to mention but a few.
● Report led to upscaling of the project hence, increased production of agricultural produce and impact in key
implementation areas
Lead project coordinator for the project review of digital agriculture initiatives of AATF in Nigeria- 2022
Compliance
Role: to report on the costs’ justification of the digital agriculture initiatives such as drone technology, and cassava
processing plant in Nigeria. The Board were concerned about the cost implications and return on investments and
impact magnitude of such initiatives hence the justification of the cost.
Achievements:
● Facilitated a training on risk management hence reduced costs on anticipated risks through mitigation
programs.
● Facilitated a review of the key project outcomes which led to approval of the costs initially indicated.
● This led to an increased funding for the digital agriculture initiatives hence increased impact on cassava
production in Nigeria Osun state.
● Our report recommendations resulted in enhanced compliance resulting in reduced losses to the regulator on
the usage of drone technology.
Lead project coordinator for Kibuye Hope Hospital's systems review in Burundi. Reporting to the donor African
Missions Healthcare for the years 2021 and 2022.
Role: report on systems effectiveness to enhance reporting and internal controls and provide capacity to the team
to ensure proper processes and systems are deployed for maximum productivity
Achievements:
● Facilitated the hospitals compliance program that led to reduced leakages through proper reconciliations and
approvals by initiating segregation of duties.
● Internal controls were more enhanced which resulted to reduced losses by over 50%
● Streamlined the report that led to a more concerted engagement with their donors resulting in increased
funding and administrative support.
● Facilitated a training for the management that has resulted to improved efficiency through capacity
development.
Consulting Associate (2 years)
KKCO East Africa
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January 2016 to December 2017
Role: provide administrative support on client training programs and developing of training programs that seek
to meet client needs.
Achievements:
● Designed Finance for Non-finance Managers program that raised financial health awareness for organizations
both for profit and not-for-profit organizations.
● Designed management trainings that helped our clients to effectively run their meetings
● Designed report writing training that enabled these managements to summarize highlights and what matters
in evaluating their progress and reporting high level features for decision making.
Program Assistant
Transform Nations
October 2013 to December 2015.
Role: facilitate operations and the success of various programs that would have an impact on families (through
transformed boys and men) , corporations where men take responsibilities, and people who are patriotic in their
national engagements through advocacy and national conversations.
Achievements
● Facilitated Boys to Men program for 240 boys through the Boy Child advocacy as of 2015. This included a
funds drive campaign for raising funds to train 1,000,000 boys by 2020.
● Trained over 50 corporate mentors (Men) through partnership with Men Tenda (an advocacy program by
KCDF) that saw Companies like Shell, Standard Chartered Bank and total come onboard.
● Facilitated a men’s program (Man Enough) that has transformed 22 men in my group.
● Facilitated marketplace influencer program for 20 people of various organizations to be people of integrity.
Education
MBA, Strategic Management
Bachelor of Commerce Accounting
Daystar University
Daystar University
Professional Training
Design thinking
Diploma in Human resource
-
Acumen
ongoing
Hobbies & Interests
● Reading books, swimming, travelling, hiking and adventure.
References
REFEREES:
1. CPA Joshua Gachomo;
Partner Assurance and training, KKCO East Africa;--2.
Patrick Mwanzia.
Finance & Administration Manager, Integrated Payment System Limited (IPSL);--
3.
Pauline Omolo
Administrative Supervisor; KKCO East Africa;--
4.
Margaret Karemi
Manager – KKCO East Africa--
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