Fredrick Manyinyire

Contact- (Mobile)- www.linkedin.com/in/fmanyinyire (LinkedIn) Top Skills On-Page SEO Off-Page SEO Application Support Certifications Google Project Management Grow Offline Sales Certification ITIL Foundation Level SEO NCC Diploma in Computing-Level 4 Publications web site Fredrick Manyinyire IT Support Supervisor Harare, Zimbabwe Summary Experienced IT Support Specialist with a strong background in troubleshooting, problem-solving, and customer service. Proven track record of providing effective technical support to clients and ensuring the smooth functioning of computer systems. Adept at working in fast-paced, deadline-driven environments, and able to prioritize tasks to meet critical business needs. Technical Skills: Proficient in operating systems such as Windows, macOS, and Linux, with the ability to troubleshoot and resolve software and hardware issues. Extensive knowledge of networking protocols, TCP/IP, DNS, DHCP, and VPN, enabling efficient network troubleshooting and setup. Skilled in managing Active Directory, user accounts, group policies, and implementing security measures. Familiarity with virtualization technologies, including VMware and Hyper-V, facilitating efficient virtual machine management. Experience in configuring and troubleshooting firewalls, routers, and switches to ensure secure and reliable network connectivity. Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, enabling effective communication and documentation. Measurable Accomplishments: Successfully resolved over 500 technical support tickets within SLA, ensuring minimal disruption to clients' business operations. Implemented a streamlined ticketing system, reducing response time by 20% and improving customer satisfaction. Conducted training sessions for employees on cybersecurity best practices, leading to a 30% decrease in security incidents. Collaborated with cross-functional teams to migrate 100+ users to a new email platform, minimizing downtime and ensuring a smooth transition. Page 1 of 6 Led a team in the implementation of a disaster recovery plan, resulting in reduced data loss and improved system resilience. Interests and Extracurricular Activities: Outside of work, I actively engage in continuous learning to stay updated with the latest technological advancements and industry trends. I participate in online forums and attend webinars to expand my knowledge in areas such as cloud computing, cybersecurity, and IT service management. Additionally, I enjoy contributing to opensource projects and volunteering my technical skills to local nonprofit organizations, further honing my problem-solving abilities and giving back to the community. With my strong technical expertise, dedication to customer satisfaction, and continuous pursuit of professional growth, I am confident in my ability to provide exceptional IT support and contribute to the success of any organization. Experience FBC Holdings Limited Information Technology Supervisor December 2021 - Present (2 years 8 months) Harare, Zimbabwe Leading and managing a team of IT professionals. Developing and implementing IT strategies to meet the business needs of the organization, including call center system administration and support, network design and maintenance, Office 365 email administration and support, desktop support, and Sophos firewall administration. Managing IT projects on time and within budget. Providing technical support to end users and resolves IT issues quickly and efficiently. Implementing and maintaining IT security measures to protect the organization's IT infrastructure and data. Key Responsibilities: Lead and manage a team of IT professionals in providing support to end users Develop and implement IT strategies to meet the business needs of the organization Manage IT projects on time and within budget Page 2 of 6 Provide technical support to end users and resolve IT issues quickly and efficiently Implement and maintain IT security measures to protect the organization's IT infrastructure and data Administer and support call center systems Design and maintain networks Administer and support Office 365 email Provide desktop support Administer Sophos firewall Genetic Financial Services 1 year 11 months Infrastructure Engineer February 2020 - December 2021 (1 year 11 months) Harare, Zimbabwe Designing, implementing, and maintaining infrastructure systems for a variety of clients. Proven ability to ensure system reliability, performance, and security. Expertise in using a variety of infrastructure technologies, including servers, storage, networking, and cloud computing. Responsibilites Designed, implemented, and maintained infrastructure systems for a variety of clients, including on-premises, cloud-based, and hybrid environments Ensured system reliability, performance, and security by implementing best practices and monitoring systems closely Successfully migrated clients to new infrastructure platforms and cloud computing services Implemented and maintained infrastructure disaster recovery plans Support Specialist February 2020 - October 2020 (9 months) Harare Providing technical and customer support to employees within a corporate environment. Proven ability to troubleshoot complex problems, resolve issues quickly and efficiently, and provide excellent customer service. Expertise in using a variety of support tools and systems, including internal knowledge bases and ticketing systems. Responsibilities Page 3 of 6 Provide technical and customer support to employees via phone, email, and chat Troubleshoot and resolve employee issues, including hardware, software, and networking problems Document and track employee tickets Escalate complex issues to the appropriate team Stay up-to-date on the latest technology and products Provide training and documentation to other support staff Complete other administrative tasks as needed Nivacity Technical Specialist February 2018 - October 2020 (2 years 9 months) Harare 2+ years of experience in providing technical support to customers of a web hosting company. Proven ability to troubleshoot complex problems and provide solutions in a timely and efficient manner. Excellent communication and customer service skills. Strong knowledge of web hosting technologies, including Linux, Apache, MySQL, and PHP. Responsibilities Provide technical support to customers via phone, email, and chat Troubleshoot and resolve customer issues related to web hosting, including domain name registration, DNS management, email setup, and website development Document and track customer tickets Escalate complex issues to the appropriate team Stay up-to-date on the latest web hosting technologies and products Provide training and documentation to other support staff Jericho Advertising 7 months Social Media Manager August 2019 - February 2020 (7 months) Harare Developing and executing social media strategies for a variety of clients. Proven ability to increase brand awareness, engagement, and lead generation through social media. Expertise in using a variety of social media platforms, including Twitter, LinkedIn, Facebook, Instagram Page 4 of 6 Wordpress Developer August 2019 - February 2020 (7 months) Harare, Zimbabwe Developing and maintaining WordPress websites and themes. Proven ability to create and customize WordPress websites to meet the specific needs of clients. Expertise in using a variety of WordPress plugins and tools. Responsibilites Developed and maintained over 100 WordPress websites for a variety of clients Customized WordPress themes and plugins to meet the specific needs of clients Successfully migrated clients from other content management systems to WordPress Implemented and maintained WordPress security measures System Administrator August 2019 - February 2020 (7 months) Harare, Zimbabwe Managing and maintaining physical and virtual servers for a variety of clients. Proven ability to ensure server uptime and performance, troubleshoot complex problems, and implement security measures. Expertise in using a variety of server operating systems and virtualization platforms. Responsibilities Managed and maintained over 100 physical and virtual servers for a variety of clients Ensured server uptime and performance of 99.9% Successfully migrated clients to new server operating systems and virtualization platforms Implemented and maintained security measures to protect servers from cyberattacks Education Bindura University of Science Education Official Bachelor of Science Honours Degree in Information Technology, Computer Software Engineering · (May 2018 - June 2021) Page 5 of 6 Speciss College Diploma in Computing Level 4, Computer Programming · (2016 - 2017) Speciss College Diploma in Computing, Information Technology · (2015 - 2016) Page 6 of 6