Fredrick Magaji Yusuf

Yusuf Frederick Magaji​ (-​- Professional Summary Detail-oriented and results-driven Executive Virtual Assistant & Digital Marketing Project Manager with 4+ years of experience in project management, customer success, digital marketing, and business development. Adept at leading remote teams, managing marketing campaigns, and optimizing workflow automation to enhance operational efficiency. Skilled in SEO, content creation, CRM tools, and digital marketing analytics, with a proven track record of boosting client engagement and conversion rates. Passionate about leveraging technology and strategic planning to drive growth and streamline business processes. Core Competencies ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Digital Marketing & SEO Strategy Project Management & Workflow Optimization CRM Management (Salesforce, HubSpot, ClickUp) Social Media & Content Marketing Lead Generation & Email Marketing Virtual Assistance & Administrative Support Data Analysis & Reporting Canva & Graphic Design Tools Effective Communication & Client Relations Problem-Solving & Team Leadership Professional Experience Transcorp Hilton Hotels & Resort, Abuja Customer Support Representative | 2022 – 2024 ●​ Led a team of customer service professionals, improving response efficiency by 20% and increasing customer satisfaction scores by 25%. ●​ Implemented CRM automation tools, reducing manual data entry by 30% and improving workflow efficiency. ●​ Managed inbound inquiries and provided strategic solutions, achieving a 95% first-contact resolution rate. ●​ Coordinated and optimized team meetings and operations, ensuring high efficiency during peak demand periods. CHANmedi-Pharm, Jos Plateau Sales & Marketing Representative (Relationship Development Executive) | 2020 – 2022 ●​ Successfully onboarded 50+ new clients, leading to a 150% increase in business revenue within two years. ●​ Developed and executed email marketing campaigns, increasing customer engagement by 40%. ●​ Conducted market research to align customer needs with supply, eliminating service gaps and enhancing client satisfaction by 30%. ●​ Assisted in SEO-focused content creation, improving organic reach and website traffic. Freelance Digital Marketing & Virtual Assistance Executive Virtual Assistant & Digital Marketing Consultant | 2021 – Present ●​ Managed end-to-end digital marketing campaigns, increasing brand visibility for clients by 50%. ●​ Created SEO-optimized content and managed social media platforms, improving audience engagement by 35%. ●​ Provided administrative support, project coordination, and workflow automation for startups and SMEs. ●​ Utilized ClickUp and Trello to manage project workflows, reducing task completion time by 20%. Certifications & Training ●​ ●​ ●​ ●​ Project Management: The Fundamentals and Beyond – Open University UK (2023) Digital Marketing Strategy Certification – HubSpot Academy (2022) SEO & Content Marketing Mastery – Coursera (2022) Nigerian Institute of Management Chartered (NIMC) (2021) Achievements ●​ Boosted client retention by 30% through enhanced customer success strategies. ●​ Increased organic traffic by 40% through SEO-driven content marketing. ●​ Managed over $50K in digital marketing ad spend, optimizing campaigns for maximum ROI. ●​ Successfully implemented workflow automation, reducing project turnaround time by 20%. Technical Skills ●​ ●​ ●​ ●​ ●​ CRM Tools: HubSpot, Salesforce, ClickUp, Trello Digital Marketing: SEO, Email Marketing, Google Ads, Social Media Management Design & Content Creation: Canva, WordPress, Copywriting Productivity Tools: Google Workspace, Microsoft Office, Slack Communication Platforms: Zoom, Google Meet, Asana